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Business Profile

Batting Cages

Sports Force Parks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Force Sports Park regarding their handling of the Kalahari Classic tournament held the weekend of May 3rd and 4th, 2025.

    Our team participated in the tournament, which included a three-game guarantee. On Saturday, May 3rd, we were able to complete two games under light rain and playable—though not ideal—conditions.

    However, on Sunday, May 4th, the weather significantly deteriorated. High winds and heavy rainfall created extremely unsafe playing conditions. Despite clear and widely available weather forecasts and radar data showing dangerous weather, the tournament still proceeded with the 8:00 a.m. game. After only two innings, the umpires stopped the game and informed coaches that the tournament was canceled due to weather.

    We were later told no refund would be issued because the 8:00 a.m. game had started and that coaches had “decided to cancel.” This is simply not true. The decision to cancel came from the organization, not the coaches. We have video evidence showing the treacherous weather conditions and the players’ experience that morning.

    Given that the tournament advertised a three-game guarantee and that only two full games and part of a third were played—under highly unsafe conditions—we believe a refund or at least a partial refund is warranted. We are very disappointed with the lack of accountability and concern for player safety displayed by the event organizers.

    We respectfully request that this matter be reviewed and that appropriate action be taken by the Better Business Bureau.

    Sincerely,
    ***** *******
    ****’s **** ***
    Team Administrator
    ************

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