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Business Profile

Convenience Store

Sandusky Food Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this store to see if I had left my dead husband's jewelry on the counter on February 3rd and the cashiers told me no. I called again on Friday March 3,2023 to check again and they told me no again. On March 6th 2023 I went into the store , where 4 store employees then admitted to me that my dead husband's jewelry was there and had been there for 3 weeks. They then informed me that it was missing. They would not allow me the owner's name, number or contact information. They told me that the lost and found had been thrown away. I want my items back. These people have stolen from me and it is not fair. They lied to me for weeks and then inform me that his jewelry had been there. I paid $1500 in small increments in order to buy this necklace for him and now a local store owner or his employees have stolen it. I am disabled and on a fixed income. Prior to his death the nugget pendant was promised to our daughter who is currently deployed overseas. Please help me

    Business Response

    Date: 03/20/2023

    [BBB Transcription via Phone]

    The business is under new management. The store was cleaned out. We didn't hear from you for weeks. I can't do anything for you.

Sandusky Food Mart is NOT a BBB Accredited Business.

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