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Business Profile

Dry Cleaners

Executive Cleaners
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Executive Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned in an overcoat to be dry cleaned on March 19, 2024. I proceeded to pick up the overcoat on April 1, 2024. I paid a little over $24. When I got home, I discovered that one of my three front buttons was missing and could see the ********************* of detachment. Whatever happened, I have reason to believe the dry cleaners knew that the button was missing when it was picked up and decided not to say anything or attempt to resolve the problem. It is clear to me that I am not the only one who has had a dissatisfactory experience with this business. It is my hope that they can make it right with me. It was not a cheap overcoat at all, and now I cannot properly wear it.

      Business Response

      Date: 05/08/2024

      In response to complaint ID# ********. We are very sorry that **************** had a button on his overcoat missing after it had been dry cleaned at our facility.  Buttons do come loose or crack overtime with normal wear, but we do try our best to notice if this happens and make the necessary repairs. If **************** would have called or stopped back into our facility, we would have let him know that we are happy to take care of the repair. I spoke with our managers and employees, and no one has had any communication with Mr. ****** regarding this matter. The complaint through BBB is the first time we were made aware that there was an issue.  **************** is welcome to bring the overcoat back in and we will be happy to replace the button to the best of our ability. Meaning, we will try to match up the color/design of the existing buttons. Often, coats will have extra buttons sewn inside that we are able to use as well. Our business hours are Monday thru Friday from 7am-4pm.

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