We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Flarefind

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product (a case of construction caulk) from Flarefind on August 23, 2022. The only way to pay is through PayPal. Flarefind submits the transaction as "friend" knowing that PayPal will not pursue a dispute under this category. The product never arrived, emails are not answered, phone never picked up, and the phone massages not returned.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product. Money taken from account. Been 18 days never received. Phone number is a Google answering number. Calls not return. Email to company invalid as will. No way to contact them. They just take money and never ship product.

  • Initial Complaint

    Date:08/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/6/22, I placed an order for a gallon of antiseptic skin cleanser and the seller only accepted ******, so I placed the order, and paid them $50.80, they showed they had 27 in stock, so I tried to buy 2. ****** would not allow a purchase over $100 so I tried to contact the seller multiple times to try to purchase more units. I have tried to contact them multiple times, first to try to place an order for more units, then to try to get shipping info on the one order. The support email address is undeliverable, the email address they confirmed the order with does not reply, and I have left messages on the phone number on their website, and they will not return my calls. I tried to contact ******, and my bank, and they said that I have to contact the seller to get a resolution. When I try to check the status of my order, it says it has not shipped. My order number is **************

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 13, 2022 I ordered a Paddletek Pickleball paddle from Flarefind.com. I received an email confirmation. I paid for this through ******. It went to ******** ***** at *****************. I had it deducted directly from my bank account. The paddle was never shipped or delivered. numerous attempts to contact him has gone unanswered. I went to the website and emailed the ********************* and it returnedit as undeliverable. Upon further investigation, the website appears to be from ***** and is fake.

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 08-05-2022 for a Fluke T-5 1000 electrical tester On FlareFind for $94.69 that I needed for a job. They’ve already taken the money out of my bank account. On the website it said the shipping was within 3-4 days but when I type in my order number it says not shipped. I would just like a refund because I don’t even know if the website is legit because when I tried to call multiple times a machine came on. I really would like to get some resolution to this problem. Thank you.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was searching for a tire to purchase and came across Flarefind.com. They had the exact tire I was looking for at a reasonable price. I initiated the purchase on August 2, 2022 and paid $53.46 via ******. The website states shipping will occur within 5 business days. I hadn't received any shipping information, and the 'order tracking' from the site showed 'not shipped'. I reached out to the business via email and phone multiple times with no response. In hind-site the deal was too good to be true. Some of the 'red flags' were: The ****** link went directly to a 'friends and family' transaction. The 'person' receiving the money appeared to be an individual '****** ********' (**********************) The 'order number' from Flarefind is ************** ****** Transaction ID: *****************  More important than the money is to prevent future fraud from these individuals. Thanks for any help with a resolution

Flarefind is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.