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Business Profile

Hearing Assistive Devices

Miracle-Ear Hearing Aid Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [BBB Transcription via Ohio AG]

    I keep getting mail to get "HEARING TESTING/AID" from this place! They finally quit sending to my
    husband that died in 2020 after MANY times calling them....now they are using MY NAME! I have called
    them before (2 times) to REMOVE MY ADDRES/NAME. She even HAD MY NAME ON HER LIST!!!!
    What part of NO - I DO NOT WANT do they NOT understand?

    Business Response

    Date: 06/06/2024

     

    ********,

    To address your recent concern regarding the excessive number of mail fliers you have received from our company, Miracle Ear. Please accept our sincere apologies for any inconvenience this may have caused you. We work with various marketing companies to distribute our promotional materials, and while we strive to ensure people are promptly removed from receiving unwanted mail, we do not always have full control over their procedures. Nonetheless, we are committed to working closely with them to address and rectify this situation. We are communicating with them directly to remove your address from circulation. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.



    Customer Answer

    Date: 06/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Miracle-Ear Hearing Aid Center is BBB Accredited.

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