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Business Profile

Ophthalmology

Parschauer Eye Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

This profile includes complaints for Parschauer Eye Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Parschauer Eye Center, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an ongoing dispute over charges involving my wife's account and also mine. I believe payments for my wife's account were credited to my account by mistake. My wife has called numerous times and left a voice mail to the billing ****** at ****************************************************** and not received a call back. She also spoke with a representative at the Dr's ****** and was told that it appeared that the payment was recorded to my account, but we never got an answer or call from the ******************* I have been a patient of Parschauer for years and I regret having to report this to the BBB but I feel I have no choice. We are now being threatened to be turned over to a collection agency. I was able to finally get ahold of someone at the billing ****** and was told that the $75 in dispute was for a charge for me. I requested a itemized statement for both accounts so I could compare them to our EOB's from our insurance so we can put this to rest. We have not received any itemized statements and through my research I can't find the charge for the treatment in dispute on my account.

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 2021 they sent me to collections without billing me, ever. Feb 2022 to present they keep billing for a covered expense. I keep contacting my ins co to see if they have resubmitted the claim, they have not. I call the office repeatedly and only get an answering machine. Now they are ready to send me back in to collections again. Their letter says I make no effort to contact them. I have paid the entire balance that I am responsible for, if billing dept would bill the same as previous years this matter would be resolved. This is the same required exam I've had 3 years in a row. My coverage has not changed.

      Business Response

      Date: 09/22/2022

      [BBB Transcription via Email]

      From: *** ******** <******************>
      Date: Thu, Sep 22, 2022 at 11:09 AM
      Subject: Case ID ********
      To: ***************** <*****************>


      To Whom It May Concern,

      I received notice for complaint ID ********.  Our response is noted below:

      Regarding the collections for 2-2021, 7 statements were sent to the patient prior to turning the account to collections.   The account remained in collections for another 6 months before it was acknowledged.     

      For date of service 2-2022, we have been working with the insurance company for the past 6 weeks to get this issue resolved.   We have sent in a form to change the billing 3 different times and the insurance company has not acknowledged it.  We are doing our best to resolve this issue.

      Thank you,
      Parschauer Eye Center

      Customer Answer

      Date: 10/03/2022

      [BBB Transcription via Email]


      Complaint: ********

      I am rejecting this response because: ***** ***** <*******************>
      9:56 AM (1 hour ago)
      ** **

      As per our conversation this morning, I was unable to get into the online version on my phone and at home, so this morning at work was the first chance I was able to respond.  

      After first calling my insurance company to verify once again the actions of PEC, Inc.  I am not completely convinced they are telling the truth in this matter.  My insurance company (****** answered the phone with **** ***** and **** ******) and assured me that on September 30 was the first time any submission was made to make any changes to change my claim.  

      I had previously paid the $20 copay on my account and the $75 amount that I knew that I would be responsible for paying.

      As for 2021, let's be honest here, if I am so passionate about this matter, why would I let seven bills from the prior year go with no response, and then let the matter go to collections and wait six months to pay?  I have responded to each and every one of their bills with a phone call but they have not returned one of my calls.  Not one single call.

      I can tell you this, I am required to take this major eye exam once a year, because of my Rheumatoid Arthritis, but I will not be going back to PEC, Inc.  If I have to travel to ********* for an exam, a 2 hour drive for me, I will do so.

      Thank you very much for your time and consideration on this matter.

      PS - I use ***** ***** in my work capacity.  I am registered in the complaint as ***** *********.




      Sincerely,

      ***** *********

      Customer Answer

      Date: 10/11/2022

      [BBB Transcription via Email]


      ***** *****
      Attachments
      9:59 AM (17 minutes ago)
      to ********

      As a follow up to our conversation from last week.  I wanted to forward this information.  I have been sent to collections and have started being hounded via phone calls and mail now.  I have however, received notice that my insurance payment has gone through and I wanted to show that i paid my portion of the bill in February and June of this year.

      Thank you very much.


    Parschauer Eye Center, Inc. is NOT a BBB Accredited Business.

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