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Business Profile

Construction Services

NCL Home Building & Remodeling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started this journey in September of 2021. We found CJ C**** off of ***********. He was local, and we thought it was awesome that he was young and had his own business, so even though we had other quotes, we decided to help a young, small business owner by giving him business. He sounded like he knew what he was doing. The work was paid in full in October of 2021. This has been a year ago and the work is still not complete. He blows us off, gives us every single excuse you can think of, makes all sorts of broken promises, and continues to tell us he'll "be there tomorrow." I posted a negative review on ******** a while ago, and at that point, he promised he would finish the job if I took the post down. The negligent work has caused even more problems. We have wavy siding, and some pieces that are still falling down. It's embarrassing that we have brand new siding, and it looks like it does. When the new shingles were put on, they took down the chimney stack, and when it was put back up, they never caulked it, and water POURED down into the fireplace. It is currently NOT in usable condition, as the firebrick crumbled. The brand-new skylights still leak, and the ceiling is falling down in the kitchen. We've been told for months that he's coming to fix them with replacements. I have patched it once already, but it keeps getting worse with every rain. The skylight in the master bathroom leaked so bad that there was mold, and they had to rip the shower out. We paid for a replacement. The concrete board was put in incorrectly. It is currently at a standstill. We haven't been able to use our master bathroom shower/tub in MONTHS. At this point, we have been incredibly patient, but I am completely fed up, and we would prefer a refund so we can pay another contractor to finish the work.
    We have a year of text messages confirming everything said here, with the owner, CJ C****, acknowledging everything and agreeing to fix it.

    Business Response

    Date: 10/25/2022

    This is Cj Craig I’m replying to a complaint for ***** *******. I have been back an fourth all year long with this job I didn’t have the best crew an best efforts on that job it was a big one i thought everything was great when I finished the job then over time things kept coming up I started going there an trying little things each time an never accomplished a whole lot had problems with some former guys there over the year things kept going wrong also. I never meant to let this happen I’ve never had any trouble on any job this one just didn’t go as smooth as most of them an I really have wanted to make this right the entire time. I had trouble with skylights going back an fourth for almost a month to get the right one I finally found them. I have them at my house. I’m 100% willing to take a full day or however long is needed to take walk through of this entire house an take care each problem one by one. I will get with *****. I want to schedule a day to go out there An take care of this. Please return my call. ###-###-#### Cj Craig

    Customer Answer

    Date: 11/07/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    ***** *******

     

    Customer called BBB 11/7/22 and stated the business still has not come out as promised.

    Business Response

    Date: 11/30/2022

    I’m still mudding the ceiling an waiting for the discontinued skylights to come in I plan on painting there ceiling an making sure everything is perfect 

NCL Home Building & Remodeling LLC is NOT a BBB Accredited Business.

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