Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother received a violation letter dated 5/20/2025 (see attached), stating that she needs to remove a flag holder and repair the siding on her condo (** **** ***** ****** **** ** ******* ** *****). She was given less than one month from the date of the letter to comply. However, the flag holder was attached to the condo prior to her purchase of the property 2017. I called the company on her behalf and spoke with ******* ********, requesting clarification. Not only was ******* extremely rude, but she stated that they are not responsible for the fact that their inspector missed this particular violation for eight straight years, and that my elderly mother is responsible for rectifying a pre-existing issue. I believe that, since the flag holder in question was affixed to the building prior to my mom's purchase of the property, and this is the first notice she has received, it should either be allowed to remain or Associated Property Management LLC should bear the entire cost of removing the flag holder and repairing the siding.
  
  I have attached the violation letter, along with the original listing photo of the property and a 2021 photo of the property from Google maps, showing the location of the flag holder and the fact that it was affixed to the home prior to my mother's purchase.

  

  Business Response

  Date: 06/09/2025

  Community Association Manager spoke with the homeowner of the property and are working towards a solution for this matter.

  Customer Answer

  Date: 06/16/2025

   I am rejecting this response because:
  
  
  The property owner, who is my elderly mother, has not received satisfactory resolution of this issue. She received a phone call, indicating that the association plans to 'take care of' the issue, but to date she has received nothing in writing nor has the work been completed. In the phone call, it was requested that our Google review be removed as well; however, this cannot and will not be done until the work has been completed. 

  

  Business Response

  Date: 06/19/2025

  Community Association Manager talked with the homeowner.  Work order was issued to remove the flagpole and replace part of the siding on 6/6/25.  Siding had to be ordered for this.  It arrived June 17th and siding was replaced.  Community Association Manager called homeowner to let her know this was done.  Homeowner was going to tell her son it was completed.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management company where I reside has been inconsistent with correspondence. My contact at the company is ******** ********. I have notified her numerous times regarding Hoa info not being sent to me. She has been dismissive and rude and refuses to help me with anything. At this point, i feel she is harassing and discriminating against me. I have asked them to stop contacting me and she continues to the point where I have threatened a lawsuit and a police report. She is now saying I owe over $700 and I feel this is retaliatory. She says she mailed statements to to me. I pay on time and through my automatic bill pay. Last year when the fees went up I was unaware because she didn't said anything to me. Either way, I called in July, paid in full, and ensured I was up to date. She is now saying that since then the late fees have accrued to this amount. I have had a few issues with the landscaper and again when I have contacted her she will not help. She tells me to go directly to the landscaper... where other neighbors assist them with issues. This is a clear case of selective discrimination and I don't know what else to do. The burden of proof should fall on her to prove she mailed something to me... she has not. Now, she says there is a system I should have known about to go into and know there were late fees. I didn't know about the system and how would I know to look for something that I was unaware of. At this point, she is just bullying, harassing, discriminating and flat-out gaslighting me. I am open to paying two months of late fees when the increase happened (even though I wasn't aware) but for another year to accrue to this amount is ridiculous.

  

  Business Response

  Date: 10/04/2024

  Reached out to homeowner to discuss her dissatisfaction with service provided.  We are working together towards resolution on her account and getting the issues corrected for her.

  Customer Answer

  Date: 11/02/2024

   

  This has not been resolved.  They have not responded.    I have now paid over 12 months worth of late fees because they will not respond and keep adding to the amount.   I have requested 3 more times for the siding to repaired..... both in email and in their frontsteps system.  NO reponse and NO repair.    They need to refund the late fees and fix the siding that the landscaping company damanged.  

  The property management company where I reside has been inconsistent with correspondence. My contact at the company is ******** ********. I have notified her numerous times regarding Hoa info not being sent to me. She has been dismissive and rude and refuses to help me with anything. At this point, i feel she is harassing and discriminating against me. I have asked them to stop contacting me and she continues to the point where I have threatened a lawsuit and a police report. She is now saying I owe over $700 and I feel this is retaliatory. She says she mailed statements to to me. I pay on time and through my automatic bill pay. Last year when the fees went up I was unaware because she didn't said anything to me. Either way, I called in July, paid in full, and ensured I was up to date. She is now saying that since then the late fees have accrued to this amount. I have had a few issues with the landscaper and again when I have contacted her she will not help. She tells me to go directly to the landscaper... where other neighbors assist them with issues. This is a clear case of selective discrimination and I don't know what else to do. The burden of proof should fall on her to prove she mailed something to me... she has not. Now, she says there is a system I should have known about to go into and know there were late fees. I didn't know about the system and how would I know to look for something that I was unaware of. At this point, she is just bullying, harassing, discriminating and flat-out gaslighting me. I am open to paying two months of late fees when the increase happened (even though I wasn't aware) but for another year to accrue to this amount is ridiculous.

  Desired Outcome/Settlement
  Desired Settlement: Billing Adjustment None Provided

  

  Business Response

  Date: 11/12/2024

  Reached out to homeowner via phone.  Left message and followed up via email.  Homeowner has had open communication with our team members to help get the issues resolved.

  Customer Answer

  Date: 12/10/2024

  Hello,

  After weeks more of no communication or response... I went ahead and hired someone to fix the siding.  The exposure to the elements can make it worse and it has beenexposed to the elements for well over a year.   In fact, the siding that was leaning up against my house became the home for an entire mouse family.   This caused concern since they can ****** into my house.    1) AP They did not respond.  2) They lied and said I did not respond.  3) I showed them the texts/emails of all communication clearly stating the siding they were providing was wrong.  4) After this, they tell me the siding doesn't exist.   5) They lie and tell me the siding doesn't exist.  I take the time and effort to find the correct siding and tell them I found it and placed it outside. 6) They ignored and did not fix. 6). I then hire someone to install the siding that I found.    

  I have literally done everything... now I don't even have a response to the invoice I provided for not even a few hundred dollars.   I attached the invoice I provided to them. 

  I

  

  Business Response

  Date: 12/17/2024

  We called the contractor on December 13th who damaged the siding and was refusing to pay for the repairs/replacement.  He agreed to reimburse the homeowner for what was paid for out of pocket by the homeowner.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a new development that is under declarant control. Unfortuntely, the declarant uses APM as the HOA management company. Over the last 2 years, I have contacted APM numerous times for multiple issues and frequently recieve no response or a condesending response with innacurate information. Such as "the sole purpose of an annual meeting is to establish and elect a board comprised of owners." As a property management company that handles numerous HOAs, I would expect that they at least read the bylaws and CCRs before firing off emails with misinformation.
  
  In two short years, our community has been managed by ***** *********, ******* ****** and now **** *******. All three have failed to respond to requests made by myself and other members of our community. So much so that we had to create a petition and collect signatures to hold a board meeting just to get an audience with APM. As a dues paying member, I am permitted per our bylaws and CCRs access to documentation regarding contracts, budget and book keeping.

  

  Business Response

  Date: 09/16/2024

  Resident reached out to us on Friday.  We have an appointment with her on Tuesday, September 16th.  Looking forward to having a great conversation with her to gain resolution.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is specifically for the developer (******** ********) and management company (Associated Property Management) since the HOA is currently under their control for the ******* ** ******* ***** community.
  
  The summer of 2023 was the first time our family was able to enjoy the community pool and one of the main reasons we chose this community over others in the area. However, the pristine, majestic pictures portrayed on the **** ***** website for the marketing of this community are a facade and false advertising. The opening of this pool over Memorial Day weekend of 2023 was anything but, and quite frankly, disappointing. The issues were communicated to the management company from day 1 and continued throughout the summer by myself and many other residents. Issues include:
  1. Dozens of children that came out of the pool with bloody feet (including my daughter and 2 nephews) when it was opened due to sharp debris in the pool that was never cleaned before opening.
  2. Entire pool perimeter is falling apart. There is a gap between the cement deck and the wall of the pool. You can see the plastic around the entire edge underneath the deck and also why the tiles are falling off.
  3. Pool opened dirty and debris could be seen around the edges and accumulating on the entry steps.
  4. Pool opened with multiple tiles missing or broken around perimeter of the pool.
  5. Pool opened with a column broken outside of the pool gate and remained like this for entire season.
  6. Pool opened with a broken emergency phone.
  7. Pool opened with filthy bathrooms.
  8. A cheap keypad was placed on the gate along with some plexiglass to keep people from reaching through to unlock the gate from the inside. Within weeks, it was cracked and broken.
  
  Community residents were gaslit all summer by the management company and developer who gave us timeframes for the completion of work. The pool was closed for the season after Labor Day and none of the above issues were ever addressed.

  

  Business Response

  Date: 02/14/2024

  Thank you for the correspondence.  Associated Property Management is aware of
  the concerns with the pool.  Many of
  these issues were taken care of during the 2023 Season and more were rectified after
  the season ended prior to the pool being covered.  Throughout the 2023 season we dealt with
  vandalism in and around the pool area, which also added to our troubles.  The Developer has ordered a new entrance gate
  to be installed and is looking into the potential of installing security
  cameras.  When we are given information
  pertaining to those items, we will relay that information to the entire
  community.  As is normal with any pool
  opening our third-party pool contractor will inspect the pool for any issues
  prior to opening day.  Whie APM
  understands the frustration of some of the timing issues, with some items not
  being Association Expenses, we are not in control of those contractors
  contracted to perform that work.  We look
  forward to having a better experience in the upcoming season.

  
  As far as the request for financial information, please send
  a records request to your property manager.  

  Customer Answer

  Date: 02/15/2024

   I am rejecting this response because:
  

  These are the same responses we were given all season and none of the images or anything that I spoke about specifically in this complaint was addressed in this response. My position still stands on the matter and my letter, examples, and pictures were all very clear. This matter will continue to be pursued with both *** (**** ****** and Associated Property Management. 

  Thank you,

  ******* ********
  
  

  
  

  

  Business Response

  Date: 02/16/2024

  Since the pool is closed for the
  winter, in the spring when the Pool Contractor is preparing the pool for
  opening, we would be more than happy to invite the owner to the pool to review
  the entire area.  As stated previously,
  some of the repairs that needed to be performed were not the responsibility of
  the Association, as they were concerns from the original installation.  When we have more information pertaining to
  the gate replacement, and the repair of the stone on the pillar we will send
  correspondence to the entire membership. 

  As far as financial
  information please send a records request to your Community Association
  Manager.

  Lastly, in the
  owner’s original communication I know it was stated that they did not want to
  communicate directly with us.  I have yet
  to speak with this owner directly and I would welcome an opportunity to
  schedule a site visit either the week of February 26th or March 4th.  The BBB can provide my email address to the owner,
  and they can contact me directly to schedule.  

  Customer Answer

  Date: 02/17/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Yes, I will agree to a direct conversation because I don't know who I'm actually talking to right now. I had no interest in talking to APM because we had many direct conversations (have spoken to Lisa F. many times) and I felt it was a waste of my time to have any further discussion because proper communication from them is not occurring. At this point, I'm interested in action and not excuses so that the pool can be opened properly and safely for our entire community for the upcoming season. 

  Yes, I would like to know when the pool contractor comes to clearly understand what will be fixed and when,  and can hear it directly from the source. 

  Lastly, I am also open to a site visit, but am a teacher, so my next availability wouldn't be until spring break which is March 25-29.

  Thank you for the communication. 

  ******* ******** 
  
  

  ******************** 
  
  

  ************