Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I paid a total of $450 for June rent in two payments, one for $50 on the 15th, and the second payment for $400 on the 27th, and the rent payments account refused to release the funds to my landlord already taken out of my bank account. I received a notice to terminate my lease. The **************** website said I was delinquent $384, which included a $25 late fee. I can’t afford to pay again money I already paid by June 22nd, and next month's rent on time to keep my housing, nor should I have to. I live in public housing and work full time disabled. My rent was only $433, and I paid extra totalling $450. I went to my landlord's office, and while on the computer, she was also unable to retrieve my payments from the account. I feel robbed, and worse, I'll be homeless. I need my account balance to reflect all of the money that was already withdrawn from *** ******** **** debit. I have also called customer service, but if not fixed on time, I will be homeless. I added an additional $50 just now, which the account accepted and gave me a record for. My payments now total $500 that needs to be reflected on my account, minus the $25 late fee. There is no late fee penalty for paying early before June 5th when it was due.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused to remove persons no longer associated with our institution from our accounts despite numerous requests. This has resulted in breaches of confidentiality as this company continues to cc (courtesy copy) these persons on invoices. Additionally, this company has sent communications requesting payment for invoices that are already paid. Efforts to speak to a human have not been successful over the years. Even emails sent in reply to the person assigned to the account are not met with responses. As our institution is part of a larger institution that contracts with MRI Real Estate Services (particularly their branch "Trusted Employees") we have not been able to cut ties and use a different servicer. Whether having these guaranteed accounts has caused this business to be irresponsible with information and unresponsive we could not say, but it appears to be the case.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My company, ** ******** *** was a former customer of *******. On May 2nd, 2023 we attempted to cancel a contract due to a very disappointing customer experience. We attempted to be nice and just terminate the service and move on, but getting a response and/or live person to speak to to cancel has been a horrendous experience. We have sent multiple cancellation requests, called their phone number numerous times and can't get a live person (which is ironic considering they're a real estate call answering service company) and then after numerous documented emails and conversations they refuse to cancel our service and continue to bill us for services not utilized or wanted. It's bordering on predatory because as a fellow business owner I can't even speak with a human to get an answer. Instead I continually get new reps and excuses and delays on terminating the service and removing their billing. It's now been 6 months that they've continued to bill us without any progress. I work with dozens of vendors and have never had as bad of an experience as I have with this company.

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my property management has tooken a 90 dollar late fee out of their system that they agreed i didnt have to pay. MRI software has a website called rent payment that allows you to pay rent and the property management do not have control over their systems because they are entirely different companies. the 90 dollar late fee is still MRIs systems but not my property management and my property management had mentioned they can not remove the late fee and that MRI has to remove it from their servers. MRI is now trying to force me to pay this amount that i do not owe and they are lying and claiming they have no power over it even though its there systems not my property management and my property management says they have to do it. i cant pay my rent online at all because of this late fee they are trying to force me to pay.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Please reopen this dispute Please re-open this dispute due to un solved missing money. 1. On the first of the month I made a payment of $855.95 with a debit card transaction which I paid for through a program called rent payment .com which allows payments for rent with debit card to my apartment complex called ridgewood hills. The payment looked as though it went through and everything was fine to what I thought. 2. Then on the 5th of the month it returned back into my account due to what chime later explained as a holiday due to the 4th of July. not sure why since I paid to have to ran as a debit card. So I figured at the time that the transaction had failed so I took the re-posted 855.95 out and paid with a money order to my rent. Then on the 9th it came out again. Overdrafting me for 855.95. I then called chime to report fraud and it should have never happened. Chime stated that it had hard posted to my account on the 9th and there was nothing they could do to get it back to the account. When I went to talk to the complex at one point with my daughter as a witness the office lady informed me that the credit was there. Then a couple days later it disappeared. I now owe the bank the provision credit and the money is now missing. Rent payment and the apartment complex called MTIMM management by the name of Brenda no one one knows where the money is now. The bank nor anyone has it where is the amount that hard posted? Who how’s the money? Who had stolen the money? Please return to with the bank or the apartment account. As this is theft and a felony and I plan to prosecution to the fullest extent.

  Business Response

  Date: 08/11/2022

  To Whom it May Concern:

   

  Thank you for contacting MRI Software LLC. I have reviewed the complaint listed at the bottom of your email and have conferred with our internal resources on the matter. According to MRI’s records, a credit was sent to the Client, identified by the complainant as “MTIMM management” on August 1, 2022. This was for a payment that had a due date of July 1, 2022. At this time, MRI recommends that the tenant take up the issue with the tenant’s property management company, “MTIMM management”, as MRI has handled the issue in accordance with standard practice and internal processes.

   

  If you require further assistance, please let me know.

   

  Sincerely,

   

    **** ****** **************** *** **** ****** ****************** *************** ********** *** ************* *** ** *** *********** *****