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Customer Review Ratings
Average of 26 Customer Reviews
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Review fromSharon K
Date: 11/10/2023
5 starsSharon K
Date: 11/10/2023
Love my new Empire windows! From the salesman to the install, everything went great. They were very professional, courteous, and efficient. They did a wonderful job and I can tell a difference already. Thank you Empire. Sharon K*******
Empire Window Company
Date: 12/14/2023
Thank you! We appreciate your kind words, review, and trusting us with your homes project.… Enjoy the new windows!Review fromJanice B
Date: 11/03/2023
2 starsJanice B
Date: 11/03/2023
Buyers please be Aware! Windows are not for all seasons in Ohio! During winter season windows Are Not energy efficient! Windows are very drafty and airy. Highly dissatisfied customer!! Be Prepared!Empire Window Company
Date: 02/02/2024
After conversation, we thought you would do the right thing and take down this poor review. Management stopped out to your home evaluating the installation of your windows both inside and out. It was determined that your job was installed correctly. We were unable to find any air leaks at the time, and offered to stop out at a later date. With no fault of Empire’s, It was noted that one area of your trim had been cracked… possibly allowing small amounts of air to leak in, but the larger contributing factor appeared to be a wall that was removed, now turning two rooms into one. Management stated that one HVAC vent may not be adequate to provide heating and cooling for this room and with the age of home, it may be lacking proper insulation.Review fromScott M
Date: 09/28/2023
5 starsScott M
Date: 09/28/2023
Meet with Alec and he was professional and courteous. He took great care in explaining the product and every step of the process. He was very knowable and able to answer all of our questions. We felt very confident we could make an educated choice.Empire Window Company
Date: 09/29/2023
We appreciate your business! Thank you for taking the time to give us this great review!Review fromPaul B
Date: 08/29/2023
5 starsPaul B
Date: 08/29/2023
Great company to work with. I’ve now bought siding and windows from them and the work the crews do and the crews themselves couldn’t have been better. Very honest and transparent in their sales never felt pressured to buy something.Empire Window Company
Date: 08/31/2023
We appreciate your business! Thank you for taking the time to give us this great review! Enjoy the new windows & Siding.Review fromTerri W
Date: 08/22/2023
5 starsTerri W
Date: 08/22/2023
They did a beautiful job. Jeff and his partner were very detailed and very nice to work with. I would highly recommend them to anyone!Empire Window Company
Date: 08/23/2023
We appreciate your business! Thank you for taking the time to give us this great review! Enjoy the new Siding!Review fromGladys B
Date: 08/14/2023
5 starsGladys B
Date: 08/14/2023
GB My new windows were installed today and I'm very satified the sellman Scott wer very helpful and was not pushy to sell the windows he explain the windows to me how they work and the installers did a excellent job installion and cleaning up Thanks everyone 8/14/23Empire Window Company
Date: 08/15/2023
We appreciate your business! Thank you for taking the time to give us this great review! Enjoy the new windows!Review fromMatt S
Date: 08/04/2023
5 starsMatt S
Date: 08/04/2023
We got a quote from a competitor and was ~3000 more then Empire, went with Empire and appreciated their honest approach with pricing / competition. Was worried about installation being a headache but guys were real nice even though my whole family was there! In and out with no mess, soo happy with new window, work great and look great! Thanks!Empire Window Company
Date: 08/07/2023
We appreciate your business! Thank you for taking the time to give us this great review! Enjoy the new windows!Review fromLy K
Date: 07/24/2023
5 starsLy K
Date: 07/24/2023
The sale rep Jessie was absolutely wonderful ! ,very informative and considerate of our needs in regards to replacement windows. He is genuine and easy to work with. I also can't say enough about the Installers they were very timely and did an absolutely wonderful job! Cleaned up afterwards. And last but not least the main attraction the windows make our home look fantastic!!! Can't wait until the cold weather to see what a difference they make in the energy efficiency. I highly recommend Empire WindowsEmpire Window Company
Date: 07/25/2023
We appreciate your business! Thank you for taking the time to give us this great review! Enjoy the new windows!Review fromRobert H
Date: 07/15/2023
5 starsRobert H
Date: 07/15/2023
Excellent ! Our representative was Alec ! He was very professional & thorough . He took the time to explain everything & answer any questions that I had. We have not had the windows installed yet, so for now, this is all I can comment on. Thank you again Alec !Empire Window Company
Date: 07/17/2023
Thank you for taking the time to provide this great review!Review fromWilliam P
Date: 07/11/2023
5 starsWilliam P
Date: 07/11/2023
Thank you Alec for your time, willingness to provide clear and concise answers to all questions, and even rescheduled us with a colleague who knows more about areas for which you are not as well versed (insulation). EXCELLENT delivery and exchange of information. As both a corporate manager and former military officer, I must say - ALEC has the exact combination of skills, knowledge, and personality to build the confidence clients need before taking the costly plunge into remodeling. As the new owners of a 65 year old home, we're trying to get to the bottom of temperature control problem in our home. Since we know next to nothing about windows, we may have needed to replace them all... so I requested an assessment of our current windows, BEFORE arbitrarily replacing them. Admittedly, Empire could have abused us and told us we needed all new windows, but Alec didn't do this. He even explained that we already had "high quality" windows and gave me a brief class on how he evaluated them. Not once did he try to finagle us into replacing them all, even though this is how the man eats. What salesman does that? The point is, Alec's professional look, demeanor, and collaborative approach reflected that he's there to listen, educate, and work with you - NOT take advantage of your ignorance. Do you hear this LADIES? His skill sets were exactly what we needed and his main ingredient? The ability to build trust. I guarantee that Empire (by way of Alec) will be first on my list to call DIRECTLY for our remodeling needs. You should too. **** *Empire Window Company
Date: 07/12/2023
We truly appreciate the time you took to write this great review. We hope that every experience is as great as yours was as we take pride in what we do. We hope you enjoy your new windows!
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