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Business Profile

Event Center

Cavor Entertainment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A New Year's Eve Party and advertised/sold tickets through All Events
    The ticket price was $402.
    The event was advertised:
    Location: Double Tree by Hilton Hotel in Westlake
    -Pool Party
    -Champagne Toast
    -Full Open Bar
    -Dinner Buffet
    -Music/Dancing
    -Hotel Room
    -Next Day Breakfast Buffet

    What occurred:
    We arrived in Westlake at the Double Tree to find out we had no reservations after a lot of phone calls we found out the event had been moved to the Wyndham Cleveland. We were told an email was sent out, but we never received an email (talking to other guests I was not the only one who did not receive an email and went to Westlake).
    -Location: Wyndham Cleveland (the hotel was dilapidated)
    -The pool/hot tub was open as normal (no party/no music)
    -The itinerary stated the doors for the event would open at 6:30 pm but they did not open until 7:15 pm
    -There was an announcement made that the bar would be an open bar until dinner and then turn into a cash bar
    -During the event the coordinator made an announcement a few days prior they found out the Wyndham kitchen would be closed (we found out it was shut down by the health department). She went on to say they had to decide to cancel the event or cater the food themselves and made the decision that they would be able to cater the food.
    -There was an announcement that if you wanted salad to go into the hallway. We waited over an hour and a half to get a salad and when we reached the salad station the toppings were empty, and they were out of many dressings.
    -At this point, I was very upset and requested a refund because the advertised event was nothing like what we were receiving. I was told to request a refund from where I bought the tickets and there would be no problem. Unfortunately, that did not turn out to be true.
    -We tried the food they were serving it was ice cold and inedible
    -The concert did not start until 11 pm because they had another gig
    -There was no breakfast served the next day

Cavor Entertainment is NOT a BBB Accredited Business.

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