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Business Profile

Ophthalmologist

Retina Center Of Ohio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY AND BOTH SPOKE TO JESSICA IN BILLING HER DEPOSITON WAS VERY UNPROFESSIONAL AND HER LACK OF UNDERSTANDING ON HOW TO RESLOVE THE ISSUE SHE SEEM TO HAVE NO INTEREST I GAVE ALL THE MEDICAL CARDS THEY ASKED FOR AT THE TIME OF VISIT THIS WAS MY 2ND TIME BEING AT THIS OFFICE AND HAD NO OTHER ISSUES REGARDING BILLING UNTIL JUST 2 YRS AGO THEY ARE THE ONES THAT DROPPED THE BALL AND DID NOT MAKE THE RIGHT COPIES OF ALL CARDS OR BILL THE CORRECT INSURANCE. JESSICA WAS COMPLETELY OUT LINE WITH THE UNITED HEALTH CARE REP AS WELL AS MY WIFE AND MYSELF THAT TRIED TO RESOLVE THE ISSUES. THIS HAPPEN THURSDAY 1/25/24 AND 1/29/24 HOW CAN YOU HAVE SOMEONE WORK AT A MEDICAL OFFICE BUT IT WAS SO MEAN AND DISPRECTFUL AND OUT OF LINE SHE OUT TALKED US OVER TALKED YEILD AGGRESSIVELY WAY OUT OF LINE.

    Business Response

    Date: 02/14/2024

    Response taken over the phone by BBB Staff

     

    We spoke over the phone regarding the matter, the patient does not have a balance and is welcome back to the practice when needed.

Retina Center Of Ohio is NOT a BBB Accredited Business.

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