Complaints

This profile includes complaints for Fahey Roofing + Contracting, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fahey Roofing + Contracting, LLC has 3 locations, listed below.

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  Fahey Roofing + Contracting, LLC

  7 Township Road 1343 South Point, OH 45680-7918

  
• 

  Fahey Roofing & Contracting

  1400 Johnson Ave Ste 1C Bridgeport, WV 26330

  
• 

  Fahey Roofing & Contracting

  1532 Kanawha Blvd W Unit B Charleston, WV 25387

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-1-2024
  In the summer of 2024 Fahey Roofing provided an estimate to replace roofing, damaged substructure, gutters and gutter guards.
  The original contract had the 22-gauge metal which is substandard. No mention of replacing the deteriorated facia before hanging the gutters.
  Fahey corrected the estimate for 26 gauge metal for the entire project the quote 12692.00.
  Fahey finally arrived with 2 crews. The crew on the front of the home were not competent, the crew on the back side of the house were nonnative and superior to the front crew. The job proceeded until they ran out of material. They had removed the roofing, did not tarp but put paper on. Daniel assured us the roof was watertight until the metal arrived. While waiting for the material to finish the sun porch many heavy rains occurred causing water and mold damage with water pouring from the ceiling where the sunporch is attached to the main structure. Fahey's response was we will provide paint. This was unacceptable. The finally agreed to replace part of the ceiling. The mold is covered but never dealt with and is still a very big concern.
  Now the main house has numerous water leaks and the gutter on the front has blown off causing more damage because the incompetent crew installed a 20 foot section of gutter and gutter guard is twisted and destroyed causing damage to the new roofing. The contract has a 5 year workmanship warranty and a full guaranteed coverage for 250,000.00. At this time we expect Fahey to make all repairs in a timely manner including adding the ice breakers. Time and material are Fahey's responsibility. We have called and called to no avail. The final cost was 18395.00.
  At this time Fahey needs to refund the 18395.00, we can then find a competent contractor, or make all repairs and replacements of material now laying in the yard!!

  Customer Answer

  Date: 07/10/2025

  Via phone call to the consumer @11:15am ###-###-####

  spoke with spouse ***** ****** that expressed that the issue has been resolved and the business

  went above and beyond to fix their issues they are happy and satisfied 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fahey came out to replace the vents in my attic due to my house not cooling well and current vents not working and said it would resolve my issue as I had plenty of insulation in my attic. They came and did the job and told me to wait at least a week to see if it was working. I called three weeks later as I’ve been out of town for work to tell them my issue has not been resolved. I have called three times to speak to someone about the problem to have them come back out and fix it. They have not called me back and it has been almost four weeks.

  Business Response

  Date: 09/10/2024

  FAHEY ROOFING WILL GO AHEAD AND REACH OUT TO **** ****** ON THE ISSUE SHE  IS HAVING, WE DO APOLOGIZE FOR THE INCONVIENCE. TO OUR KNOWLEDGE SHE HAS NOT CALLED HERE RECENTLY AND LAST PERSON TO SPEAK TO HER WAS SHAUNA( OFFICE MANAGER) AND SHE WAS TOLD THAT **** HAD BEEN OUT OF TOWN FOR 3 WEEKS WITH NO CELL SERVICE. THEY DISCUSSED THE INVOICE DUE AND SHAUNA TOLD HER SHE WOULD LET THE ESTIMATOR KNOW OF HER ISSUE. THANK YOU!

  Customer Answer

  Date: 10/08/2024

  My name is **** ****** with a complaint against Fahey Roofing and Contracting. I need the case mentioned in the subject line to be reopened. The reasoning is that Fahey has failed to fix the issue with my vents and their office ladies don’t know what the guys do outside the office so I’m waiting forever for a call back or not even getting a call back until I call them again. It’s been a month before they sent someone out to check my intake vents to make sure they weren’t blocked by anything. 
  
  If any questions, please call me at ###-###-####

  Business Response

  Date: 10/08/2024

  I have reached out to Milan to get ahold of **** ******. He was at her home 10-7-24 to do an inspection. Will be in touch once an update is in route. Thank you. 

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Milan or any other employees of Fahey did not inspect my home on 10-7-2024. 
  
  Regards,
  
  
  
  **** ******
  

  Business Response

  Date: 02/20/2025

  Hello,

   

  all issues have been resolved a couple months ago. We are now waiting for warmer weather to see if the venting system is in accordance with venting specs per manufacturer guidelines. 

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/24 I signed a contract for Fahey contractors to replace my siding and a custom chimney cap for $10,600.00. Date of 6/13 scheduled for siding to be installed.
  No show 6/13 and 6/14.
  Project starts 6/17- ran out of supplies. Multiple areas brought to project managers attention that needs corrected.
  No show 6/18 , 6/19, 6/20.
  6/21- “finished” siding. Specifically asked if custom chimney cap was placed. They said yes. I informed them back siding looks wavy and dented.
  7/8- I had drone video taken of chimney cause chimney cap looks bent and jagged. Sent video to owner. He said cap was never placed. Was already paid $1500.
  7/11- cap was placed but back of house still looks wavy/ bent. Foreman states he doesn’t know why it’s like that.
  I have told the company- project manager and owner that I am very displeased with how the siding is wavy/bent. Nothing has been done. They disregard what I am telling them. I feel like the company is crooked and tries to take peoples money without giving them the services they pay for. Absolutely horrible experience. I’m requesting a partial refund since they ignore the fact that the siding is incorrect.

  Business Response

  Date: 07/22/2024

  A SERVICE CALL WILL BE MADE TO GO CHECK OUT THE CONCERN FROM *** *******. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May Price 500.00 dollars. Fixing corner of house. Put one wrong piece of siding on house does not match the other siding just need one piece of siding or going to court to get money back

  Business Response

  Date: 06/07/2024

  PAYMENT HAS BEEN REFUNDED BACK TO *** ******* AND WE APOLOGIZED FOR THE INCONVIENCE. WE MADE RIGHT WITH THE CUSTOMER.