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Business Profile

Exercise Programs

AnyTime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to sign up for a gym membership recently as this Anytime Fitness is the only 24/7 gym within 20 minutes of where I currently live. When I went in for my orientation I had an additional group sessions package pushed on my by the employee handling my onboarding. I figured why not, if I don't enjoy it I can cancel it down the line. I was not aware at the time that the group sessions were also a year long contract. To clarify, I wish to keep my general gym access membership, I only want to cancel the group one due to not being able to make it to most of the classes. When I tried to contact them about this (and to schedule my free training sessions they told me were included), they did not respond to me via email or phone. I had to go in person the other day only for the same employee who did my onboarding to tell me that I cannot cancel my group sessions because the contract was for a full year. They also told me that the reason I had not been responded to was because they were on vacation for a week and their Regional Manager was handling everything while they were gone. They also expressed concern that my assigned personal trainer had not contacted me either. They then hastily scheduled a training session with me, presumably to avoid any repercussions. Be it an honest mistake or through intentional actions, I have not been provided the services promised to me, and I do not feel it fair for me to be on the hook for this.

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