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Business Profile

Credit Union

IH Credit Union, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for IH Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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IH Credit Union, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made payments on a car loan in November 2024, and December 2024. Yet I have been harassed for the last 4 months by IHCU accusing me of non- payments. I have sent,(via my cu statements) , proving I had made those payments. I have derogatory comments on my credit report and have been caused more mental/emotional stress every day. I have been previously been diagnosed w/major anxiety disorder and at this moment have been approved for
      ss. I need to find an apt, lower hours,and apply for disability, Dr ordered. I do not need this stress. I want a correction and possibly they can mark off 2 payments for emotional stress

      Business Response

      Date: 02/11/2025

      We have researched this issue and here is a brief history of where we stand:

       

      ·         She has had three payments returned in the last seven months due to NSF from her originating bank account

      ·         This has caused her to get behind

      ·         We have followed normal collection procedures and have been professional in all our interactions with her

       

      Please let me know if you require any additional information.

      Customer Answer

      Date: 02/16/2025

      The snapshot I took, details I made 2 payments for the same day. The stop check fee was for the duplicate if you note the check #. I don't know why multiple financial institution did not make the payment of 1st check as there were sufficient funds. I have received my 1st ss check, as I dropped alot of hours from work due to physical complications, so I will be making small increment payments to cover the November check that was not honored. Thank you

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged twice for NSF fees when payment should have came from checking account not savings, where the fees are from. All of my bills are paid through my checking account at IHCU. Have had my account for years.

      Business Response

      Date: 06/06/2024

      6/6/2024

      Dear ******** *

      Marketplace Services Coordinator

      This is a written response to the BBB Complaint ID: ********

      Complaint Filed: 5/11/2024

      Our customer complained about being charged NSF fees when paying his credit card bill.
      Our response: Our clerk contacted the customer 5/13/2024 and explained to him that when he set up
      his automatic payment, he set up the payment to come from his savings account. He did not have
      sufficient funds to cover his payment, so he was charged NSF fees. She advised him that to avoid future
      fees, he would need to set the automatic payment up to be paid from his checking account. At this time,
      she also refunded all of his fees. After reviewing his account, it seems that he did make the correction
      on the automatic payment and he has not incurred any more fees.

      Sincerely,
      ******* ******
      VP of Marketing

      ************

      Customer Answer

      Date: 06/06/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ****

    IH Credit Union, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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