We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Hauck Bros., Inc. Heating and Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4-12-22 I had a service check done on my heat pump. The serviceman did not repair, replace or fix anything, just gave me a list of future repairs. Before he left he talked me into buying the Silver Maintenance Package for $165. which would cover all future maintenance calls for 1 year, starting on 4-12-22 and ending on 4-12-23 - He gave me a bill for $799. which included the $165 - He was charging me $634. for this call. and didn't fix anything. I called the office and complained that he overcharged me, and they agreed and reimbursed me $150. I called the Hauck office the last week of March 2023 to have a service check done before my maintenance agreement expired on April 12, 23 and they told me I had already used it - no one was ever out here again for any reason. They are refusing to honor my service agreement. I want my $165. refunded They are trying to take my $165. to make for the $150. overcharge refund. I have called the office 2 times and been told you used it. They are just trying to cheat me out of the money.

    Business Response

    Date: 06/01/2023

    We apologize that there was a misunderstanding at the time of the service call on 4-12-22.  As the technician was going through the system to determine what the issues were, he determined repairs that should be done in addition to some of the adjustments/cleaning that he did during the visit.  The technician recommended the Silver Maintenance package, because part of the process he was going through included all the tasks that are performed during a season check.  It should have been explained more clearly at the time that he was actually performing the season check that day.  Having a service agreement includes the season check as well as a discount on labor and material for repairs.  Therefore, the technician was able to discount the labor charge for the visit and also reduce the amount on the recommended repairs.  

    Again, we apologize for the miscommunication and we will be mailing out a refund check of $165 to you this week.  

    Sincerely,

    ***** ********

    Service Division Manager

    Customer Answer

    Date: 06/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Hauck Bros., Inc. Heating and Cooling is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.