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Business Profile

Lighting Equipment

The Lighting Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6th 2022, I ordered a custom Meyda Tiffany 156497 48inch long Elk at Lake Oblong Pendant lamp at a cost of $1404.02 and was sent a text message that it would take 35 days to construct. I approved that which was back in August 2022 as well. I have attempted to track my order #TLM4021677 and through my email address which the item was ordered through. I have sent several messages to the help department at the Lighting Marketplace and have called their help number several times only to receive a message to call back later. I need help in resolving this matter if possible.

  • Initial Complaint

    Date:11/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ceiling light from this online retailer, model Redding 3 light LED Semi-flush ceiling light manufactured by Kalco, paid online (receipt attached), and I haven't received a confirmation nor an update, and the item has not been shipped. I have called this company 12 times and every single time I get disconnected, no one answers the phone. I have sent an email request and also messages via their chat on their site and no one answers. I would like to either receive my money back asap or the product within the next couple of weeks.
    Order might be under Katia Mitchell or Katia Jensen (maiden name) as I recently got married.

The Lighting Marketplace is NOT a BBB Accredited Business.

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