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Business Profile

Mailing Services

The UPS Store #4588

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a package (the size of a book) that was delivered by UPS to a business that closed. I took the book to the UPS store to have it shipped back to sender. The person in charge in that store refused to assist me because my business was not resulting in a cash transaction. She refused to allow another employee in the store to assist me, even though he wanted too (but was told DO NOT). I am still in possession of a book that is not mine. I am in the next office and UPS left the package at the wrong address and now will not return to sender. I was simply trying to help get a package returned to sender. I still need help from UPS to do that.

    Customer Answer

    Date: 07/18/2022

    I have gone to the link but it is not letting me fill in blanks.
    I wish to update you:  No, I did not hear from the business at all.  The business did not attempt in any way to make an effort to correct their treatment of me.  They are the only UPS Store in Springfield that I am aware of and they refused a return to sender package.  I did talk to ******** ******* (the package sender) and they said their packages provide for paid return to sender through UPS.  However, the store in Springfield where I tried to return the item that was not even mine told me they would not take a package unless there was paid shipping by me.  Not only did the person in charge provide awful service; she was rude and instructed another employee to NOT help me.  
    I am not satisfied at all.
    Thank you,
    ******* *******

The UPS Store #4588 is NOT a BBB Accredited Business.

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