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Great American Cookies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online at the Great American Cookie website for a pickup at my local store in Steuebenville, Ohio for that day. This is a chain restaurant that uses one sole website for all stores orders. The store called me and said the order couldn't be fulfilled. I said that was fine, just cancwl the order and refund it. The store has since refused to refund the order, stating the credit card company had to refund me. I've never heard of this. I reluctantly called my card company ans they said what I already knew, that the merchant has to refund any canceled orders. I've been to the store multiple times and called. They refuse to refund my order. I didn't receive any item and my card has been charged, processed and the money has cleared out of my account. I would like my money back since they took my money and never made the order.

    Business Response

    Date: 09/22/2024

    Great American Cookies is a Franchise Business. I am the previous owner of the location this message was sent to on 19th St, Atlanta GA. I closed this location August 2023. If I did still own this specific location in Atlanta GA where the complaint was sent to I still would have nothing to do with this complaint since I don't own the Steubenville Ohio location. You need to complain directly the BBB in Steubenville Ohio for that particular owner to respond. I am surprised BBB doesn't understand this. You may reach out to ********************************** if you wish to try to get in touch with the specific owner in Steubenville Ohio. I am sorry I can't provide any other help.

    Business Response

    Date: 10/14/2024

    Dear Sir

    I have contacted her this morning and explained the situation.I offer her cookie cake higher than $25 and she agreed to that she is coming tomorrow for pickup.she is satisfied with this situation. I apologize her.this issue is resolved. Thank you for your information and help

    Solanki 

    Great American Cookies 

Great American Cookies is NOT a BBB Accredited Business.

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