Complaints

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• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spring 2022 I contacted PW J-Man about lawn service and also inquired about a landscaping project. I did sign a 2 year contract for grass cutting but refused to sign a contract for landscaping which was verbally quoted over the phone but when a written contract was presented it was for nearly 14,000.00 and not the amount that I thought was quoted. I am now being charged $250.00 for an unsigned contract. The owner has handled me very unprofessionally and has taken advantage of me financially. I was forced to pay upfront for services and owed 5 cuts when last updated. I was told today that they will be keeping $250 from my prepaid service for the unsigned contract and will continue to cut through November. 5 cuts would total $750 and I’ve asked for a refund

  

  Business Response

  Date: 11/18/2024

  Good morning!  (Due to character count I could not put the full letter on here but did send an attachment for the full response.

  With
  that being said we signed a two -year contract for lawn maintenance which is
  coming to an end in a few weeks. We, I are as transparent in our contracts and
  in person as it gets. The contract outlined if equipment gets damaged, which it
  did on one occasion, and if you are repeatedly late for payments at some point
  you will have to prepay and have late fees. All of this is documented in our
  contract that was agreed upon and initialed and signed by the client. So,
  the reason that we are here is this. We had some dry weather for a while, and I
  am not one to do cuts just to make it look like something was done to save the
  clients some money. The client pre-paid $750.00 and there was a stall in cuts
  as mentioned. As we are coming into the late months, we maintained contact
  always with her by text because she never answered the phone or door to
  communicate. (Contract and texts as records are also available if needed). We
  are in October /November, and she has two cuts going on three towards the
  $750.00 which equals $450.00. There is a balance of $325.00 which will go to
  the collections due which I thought was $250.00. I pulled the paperwork, and it
  is $325.00 that our collector is handling for my company. I will not be able to
  collect the interest, but it is enough to satisfy the debt to me. If this
  report hadn’t been filed, I would have missed the actual amount.To conclude at the end of 2023, I offered the client the
  opportunity to buy herself out of the contract which is stated as an option
  within the agreement. We were both unhappy and I was looking for an amicable
  way out. The client never responded in any way and did not take me up on my
  offer and elected to do business with my company another year. So, my question
  is, "If it was so bad and I was so deceitful by taking advantage of her,
  why did she stay?'

  Thank you,
  ****** **** *****