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Business Profile

Gardening Stores

Glasshouse Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

This profile includes complaints for Glasshouse Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glasshouse Works has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered plants which were in Stock and it took them 9 months to ship and then several plants were not available and instead of refunding me the money they issued a in shop credit. i requested a refund and still have not received a response. I want a refund please advise Glasshouse Works internet orders have to be refunded if you cant supply what is ordered . Thanks ***** last response from Glasshouse Works was 8/29/2022 with a credit slip ( in Store Credit of 43.00)

      Business Response

      Date: 10/12/2022

      Hello,  We have zero history of any communication from this customer in regards to wanting a refund instead of a credit slip. I have searched both inboxes in regard to the first and last name as well as the order ID # listed attached to the name in our system.  The credit slip for a future purchase is standard practice and is stated on our ordering details and shipping policies page.  We need the customer to contact us directly so we can straighten the issue out as we will need information about the order and what was not shipped as well as some customer information.  Please email us at [email protected] or message us directly on our Facebook.

      Refunds are typically not an issue if they're wanted in place of a credit slip- I just need some follow up information from the customer. 

      Thanks

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