Complaints

This profile includes complaints for Audio Technica US's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Audio Technica US has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Audio Technica US

  1221 Commerce Dr Stow, OH 44224-1744

  
• 

  Audio Technica US

  1325 Garrott Ave Moncks Corner, SC 29461-6605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 I purchased a turntable from the AT website. Unknown to me, they actually direct you to a third party site, retail solutions. The turntable the provided me was faulty, they requested I send it in for RMA. I did, and they returned it stating it was fine. Again the unit was faulty. I insisted they replace it with a brand new unit. They said they would. I returned the TT again and the unit I got in return came to me opened and "inspected". This third TT has a new malfunction and I believe they opened it and tampered with it prior to shipping it to me to be vindictive. They are refusing to refund me for the additional headshell and cartridges and stylus' that I purchased to use with my TT stating I purchased them for retail solutions and not AT. As I still have no working unit, I have no need for the additional equipment that I have purchased. I was requesting only the total I paid, $478. But since they have refused my request and they are making me feel like I've done something wrong, I am seeking additional compensation in the amount of $522 dollars so I can replace all the equipment I have had to purchase to verify that it was infact their TT that was causing these issues and not my speakers, amp ect.

  

  Business Response

  Date: 05/13/2025

  This has been received and is currently being reviewed.

  

  Business Response

  Date: 05/13/2025

  We appreciate the opportunity to respond to Mr. ********** concerns and sincerely regret the frustration he has experienced. Since first being contacted by Mr. ******** regarding his
  *********** turntable, our service team has worked in good faith to address his
  concerns through extensive communication and multiple service accommodations.

  Summary of Actions Taken:

  Initial
  Service Request: The unit was returned to our service center for
  evaluation. After inspection and testing, it was found to be functioning
  within specifications and was returned to Mr. ********.

  Customer
  Dissatisfaction: Mr. ******** expressed continued dissatisfaction and
  requested a brand-new replacement unit. We agreed to this request.
  

  Replacement
  Unit: A new unit was pulled from inventory, opened, and inspected by a
  technician before shipment to ensure it was performing correctly. It met
  all factory specifications during testing and was then shipped to Mr.
  ********.
  

  Continued
  Concerns: Mr. ******** reported performance issues with the
  replacement unit and later stated his desire to end the relationship with
  our company. In response, we offered to accept the final return of the
  turntable and issue a refund of $329.00.
  

  Return
  and Refund Offer: A prepaid FedEx label was provided for return
  shipping. We also provided detailed instructions to help ensure the
  product would be returned safely and undamaged. Once the unit is received, we will process a refund of $329.00.
  

  Regarding Additional Compensation:
  Mr. ******** has requested reimbursement for additional
  accessories purchased to troubleshoot his system (headshell, cartridge, stylus,
  etc.), bringing the total requested refund to $478 and now $522. Unfortunately,
  we are unable to provide reimbursement for those items, as they were not part
  of the original order, and no proof of purchase was provided.
  

  Closing Statement:
  We have made an effort to resolve this matter fairly,
  including:
  Offering
  multiple return and replacement options,
  Testing
  the product before shipment,
  Providing
  a full refund for the original product purchase.
  

  We remain willing to complete the refund of $329.00 as soon
  as the turntable is returned in good condition. If valid proof of purchase is
  provided for the accessories, we will issue a separate refund accordingly.
  

  We remain committed to resolving this matter fairly and
  appreciate the opportunity to do so.

  
  

  Customer Answer

  Date: 05/13/2025

  You can see in these images how one of these adjustments screws is discolored. There is no doubt in my mind, I needed to adjust these screws to attempt to make the record player play in speed. I reached out and asked why they didn't provide instructions on making this adjustment and I was told that I was not intended to ever make that adjustment and doing so would damage the turntable. I've wasted so much of my own time going back and forth with this company. I want all money back for the junk that I purchased. 

  Customer Answer

  Date: 05/13/2025

  Here is my found proof of purchase for some of the additional stuff.  To be clear, I want my $507 for all the purchased goods, plus I'm speaking additional compensation for my time wasted with this company and for how they have treated me, acting like I am trying to get one over on them, or don't know what I'm talking about or that I've done something wrong. I'm asking for an additional $522 in addition to the $507 I spent. I will round down and accept settlement of $1000 for the return of the turntable and the pictured accessories 

  

  Business Response

  Date: 05/28/2025

  Good afternoon,
  After learning that ****** was still unhappy with our resolution, I gave him a call directly. Through our conversation, I gained a better understanding of his concerns and identified some areas where we can improve. As a goodwill gesture for the trouble he experienced, I decided to upgrade him.
  Based on our discussion, I believe that if you reach out to him now, he’ll confirm that the issue has been resolved and that he’s satisfied.
  Thanks,
  ***

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  been calling customer service on phone all i get is voice mail no return call at all i like to get some help but frustrated i keep getting transferred and voice mail on support line I'm a home user also i got a lp120x usb need some help with to get it fixed im getting no were fast its as if i leave voice mail canrt get a hold if support at all i know busy with other but at least have someone call back when leave voice mail really not trusting in product of you guys feel like you just let us buy it and leave us hang for support

  

  Business Response

  Date: 03/26/2025

  Received 3:50pm EST on 3/26/2025. Sent the information to the department manager at 3:55 on the same day. Currently under investigation. Will update accordingly. 

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Can close and let company know it's closed

  

  Business Response

  Date: 03/27/2025

  Please see attached summary of events. Email evidence can be provided, if requested. Issue was solved end of day 3/26 prior to BBB complaint notification - sent customer a new stylus covered under warranty (at no cost).

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Audio-Techinca turntable from Amazon on 2/24/24. The turntable stopped working around mid-May, so I reached out to Audio-Technica. We tried a few things to troubleshoot the problem, but they did not work. After speaking to the service department supervisor about how purchasing their product brand new should not break in less than 3 months. He said they would send me a brand new turntable as soon as a shipped mine back. They provided me with a return label and I had the purchase the shipping materials to return their broken product. *********************, the assistant service manager told me that he confirmed with his supervisor that the turntable would be replaced with a brand new one, so I shipped it back. I received their shipment back 5-6 days later and it was the original broken turntable that I had sent them. They repaired it and shipped it back. I emailed them asking why they sent me the original one back and not a new one that they said they would, but it was on a Friday so I didnt expect to hear back on the same day. I went to set up the turntable the next day and it still does not work, in a completely different way now. I am now holding onto a broken turntable for 2 weeks that does not work after buying it brand new and it working for less than 3 months.

  

  Business Response

  Date: 07/24/2024

  Hello,  

  Our ****************** was actively working with ****************** in June to assist him in his warrantee issue.  A brand new turntable was shipped to him on 6/28/2024. The serial number for the new turntable is *********.  The serial number on his original turntable that he had an issue with was *********. Since shipping his new turntable, we have not had any further correspondence with him. We assume everything is working properly and that he is satisficed with the solution. 

  If he has any further issues that needs address we would be happy to further assist him. 

  Sincerely,

  Audio-Technica U.S., Inc.