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Business Profile

Mason Contractors Equipment and Supplies

Inventus Masonry Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors Equipment and Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The work was to caulk/seal approximately 200 LF of joint (around courtyard and front porch) between concrete slab and foundation wall on new home, *** ****** ***, *****, ** *****. New caulk failed/split/delaminated after 4 months of summer weather, no winter.

    March 2024 (first week), work completed. Full payment was given to contractor *** ******, Inventus Masonry, on March 7, 2024. $2,171 ($1,456 for courtyard + $715 for front porch)

    Aug 6, 2024, notified contractor ****** of the joint failure via text message with photos. Requested a refund of the amount paid for the work. ****** replied “…there will be no refund.” He suggested that it was a product/sealant failure. He offered to re-caulk/seal at no charge using replacement product to be requested from the manufacturer. ******'s original work was poor, I don't want him to re-do.

    Aug 14, 2024, manufacturer tech rep (*** *******) visited job, took samples of failed sealant and inspected installation.

    Aug 30, 2024, ******* issued 2 reports (provided with complaint). Conclusions: 1) sealant product met manufacturer specifications, 2) sealant product was improperly installed.

    Sept 3, 2024, sent e-mail with all information to ******. Followed up with two text messages. ****** has not responded as of Sept 23.

    The caulk/sealant used was Tremco Dymonic 100, recommended and provided by contractor ******. Contractor was referred to me through builder via counter staff at ** ****** ****** in ******** *****. ****** also sold sealant to ******.

    Quality commitment from Inventus/****** on the price quote document is that they are "a specialty contractor that's relied upon for our experience and expertise. We bring professional craftsmanship and low prices to each job..."

    A properly installed caulk joint is expected to be durable for 10 to 15 years before needing resealing. New sealant/joint failed within 4 months under spring/summer conditions. It was never exposed to winter/freezing.

Inventus Masonry Cleaning is NOT a BBB Accredited Business.

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