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Business Profile

Gun Equipment

G&R Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

This profile includes complaints for G&R Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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G&R Tactical has 2 locations, listed below.

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    • G&R Tactical

      1315 N Wooster Ave Ste B Strasburg, OH 44680-9600

    • G&R Tactical

      5002 New Cumberland Rd NE Mineral City, OH 44656-8820

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wow. One of the worst customer service experiences in my life. I will never forget their name and not for good things either. The company sent me a barrel that had a very strange wear pattern on it and looked used even though I paid for new. After back and forth communications and I mean a lot of them. After a month and a half they sent me a replacement barrel that the company sent them. They never bothered to look to see if it was the right one or not and just sent it. It was not the correct barrel and does not fit my pistol! I asked them to please send me a return label for this I was not going to pay for a return label as I'd already paid for the first return label which I should not have had to do. They then went on vacation and did not send me the label. It was nearly two months since The original charge to my credit card and I felt I had no choice because of their practices but to go ahead and do a chargeback as it was almost past the time for one! Now they are wanting me to pay the $30 fee for the chargeback? And they still have not sent me a label to send this wrong item they sent me back. No I will not pay their $30 fee I am willing to send back the wrong barrel they sent if they pay for the shipping but I'm not paying shipping I already did that once on the bad product they sent me, and I shouldn't have had to. All I want is my money back and I will do any means at my disposal to legally accomplish that goal. I really want them to pay for the shipping I already paid also as I never should have had to pay that but I'll settle for a complete refund on the charge! I have pictures of all communications with them as they don't email directly but choose to use their site for correspondence. I have those complete communications available if needed in screenshot form. As well as pictures of the damaged/used barrel sent The first time, and pictures of the replacement barrel that is the incorrect barrel that was also sent.

      Customer Answer

      Date: 07/26/2025

      Better Business Bureau:



      At this time, I have not been contacted by G&R Tactical regarding complaint ID ********.  they have not reached out to me since I filed the complaint.  they had had communications before but had stopped doing so. I don't think they will be sending a response. 



      Regards,



      ***** ********

    G&R Tactical is NOT a BBB Accredited Business.

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