Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
took my 2015 jeep grand Cherokee 3.6 to get diagnosed for ticking under the hood. the mechanic said it's the rockers arms and lifters. I bought the parts OEM so he can fix the problem. After he had all apart then told me the 2 cams on right side were bad, they needed replaced. I bought those as well OEM. When checking on the jeep he said it's still ticking a little. Maybe needed driven to get new parts going. He said to call him if it keeps ticking. Well, the side he put the cams on is ticking louder than before. My jeep sounds like a diesel truck now. When calling him back and telling him something is really wrong, it's louder and I need him to look at it again to see what's going on. He told me the rockers and lifters were good anyways. Him and the mechanic now laugh and then says I don't know what else to do it may be no oil pressure to the lifters. I asked if I could drop it off so he can check. He tells me he doesn't know how to do that. I told him on the Jeep forum it's says the rockers, lifters, and cams could have been placed wrong, or the oil galley plugs are not tight, or the timing is off. He had no solution but to only keep saying it's placed right or wouldn't go back together. I then called my husband to speak with him, thinking he's laughing at me and won't relook his work over due to me being a woman and not knowing about cars. My husband has called there 3 times now with no answer. i have video proof of noise, can't upload it on this complaint.
Business Response
Date: 04/04/2025
talked to husband gave her refundInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spent over **** dollars, parts were installed improperly, the car now makes bad grinding noises from the throw out bearing being improperly installed, was cursed at and told to leave when I brought it back, my fresh oil I had done a week prior was also drained upon inspection when I arrived home, I have no oil leaks anywhere, and I lost 5 quarts of oil mysteriously after they checked their work over. Was not offered to have the car fixed and company is denying blameBusiness Response
Date: 11/27/2023
The car came in clutch was totally damaged got super hot .Removed trans installed customers supplied after market parts .recommended oringal equipment .He denied Parts where installed correctly noise is from trans .There was no way of knowing clutch assy. was so bad an making noise .still have pictures to prove it .far as oil loss have no idea.he didnt complain about that then.
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