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Business Profile

Auto Repairs

Rad Air Complete Car Care and Tire Center - Strongsville
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BBB Accredited BusinessA Rated by BBB

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1

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Review Details

  • Jimmy G.

    Date: 02/27/2023

    My experience with Rad Air Complete Car Care and Tire Center Strongsville is a disaster. Mike is an arrogant and rude manager. He does not know how to communicate and appropriately address customer concerns, only escalates situation. He can surprisingly mess up an easy oil change job and permantly loss a potential new customer for repeating businesses. Here are some highlights on what happened:
    1) Mike SLAMMED the door at my face for TWO times because I care about my car and want to offer a way that I feel comfortable with to remove a possibly stuck oil filter cap. And yes in the reply of this bussiness they will emphasize that I entered their service area for about 3 mins and stood far away almost hugging the wall from where they were performing the job trying to talk to the mechanics on a possible other way to remove the stuck cap. This would be a classic logic error that excuses others in order to cover up their own wrong action. DON'T BUY THAT. Regardless me entered the service area or not, this is absolutely NOT the way to treat a customer! By the way it was raining out there perhaps Mike just wanted a concernced customer to stand out there getting wet while trying to gain understanding on what they are trying to do on his car through a little window. Mike's angry and offensive surprised me very much and I could not come up with a single legit reason for his all of a sudden such attitude unless the service area is unpresentable. Don't say that it's your insurance policy that does not allow any one other than workers be in the service area. No normal people purposely enter the area to get hurt and put you in trouble! They just care about their cars and Mike seems NOT showing any sympathy on that.
    2) I made it fully clear to Mike that I am aware the oil filter cap may be stuck and normal appproach of 3/8 drive wrench may not remove it. I further acknowledged and agreed that if the cap breaks upon removal using more...TO BE CONTINUED due to characters limit

Rad Air Complete Car Care and Tire Center - Strongsville is BBB Accredited.

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