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Business Profile

Ecommerce

Epic Drops, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22, 2022, I had ordered two shirts from the "Baldi's Basics Official Store". The shirts did not come in after a few months, so I tried contacting the website (epicdrops.com) to provide some shipping information. Nathan L**** was the agent assigned to me, but he did nothing to help. I have tried contacting the help desk multiple times, but no one is responding. I paid $50.03 with my debit card, and my order number is #*********

    Business Response

    Date: 05/10/2023

    Verbal response given to BBB employee (ka):

    Refunded full order and also reordered the product at no cost to the customer

  • Initial Complaint

    Date:01/03/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $20 of merchandise was purchased. A code was promised for exclusive game content. Code did not work upon receipt. Merchant was contacted Dec 29 with proof of invalidity, receipts, and request of corrective action. This company is giving our invalid codes, unresponsive to customer support claims, and also using misleading advertising on their products. The do not describe how minimal the odds are in actually receiving codes. My children, who are the same age as many children purchasing these products, are barely of reading age. Front of product describes a free code with purchase then a small asterisk next to it. Children do not know that means to read the fine print. It is very misleading and disheartening to them to feel scammed and know they have gambled away their money at such a young age.

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold my son a package with codes that were duplicated codes. The game does not allow duplicated codes. Leaving my nine year old son without his pets and in tears. He had saved for months for the purchase.

    Business Response

    Date: 10/19/2022

    Good Afternoon, 

    My name is Alyssa and I am one of the Customer Support Agents for Epic Drops. We have received your letter about the above mentioned complaint. We had not received any communication from the customer about the issue with the codes. We have since contacted the customer to issue replacement codes. I am also attaching a screenshot of the email with the replacement codes to show you this. 

    Since this issue has been resolved, and in a timely manner, we are asking that the complaint please be removed. Please let me know if there is anything more needed from us at this time.

    --
    Alyssa ****
    Epic Drops Customer Support

    Customer Answer

    Date: 10/20/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please close out the complaint as resolved.  Thank you!



    Regards,



    ***** *******




Epic Drops, LLC is NOT a BBB Accredited Business.

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