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The Elmton

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jill H

    Date: 07/08/2023

    To say I am disappointed with the Elmton is an understatement. My family and I have been patrons of the Elmton for over 40 years. Today was the last time I will ever be a patron after incredibly poor service and treatment. I found a gift card for the Elmton that I purchased several years ago. I was super excited to find a twenty-five dollar card, as I had previously thought it was lost. As I entered the shop, a patron in front of me attempted to use his gift card, and it was not registering on the machine. He was then comped the ten dollars he SAID was on the card. When I handed them my own card, it would not register either. I had the receipt attached so as to show that the card was, in fact, a valid purchase. I was then informed that because the card was over 5 years old, the card was no longer valid. I was "given" eight dollars off my bill as a courtesy. It was apparently their courtesy to keep the other seventeen dollars. I asked where the policy was posted and was told it is an **** policy and I can just look it up. I attempted to call the Emton and explain the situation and the manager hung up on me. I then double checked the policy to make sure I was correct in my knowledge that the Emton is lacking. Please keep in mind that their policy is not posted anywhere. It is not on the walls, the receipt, or the card itself. The owner would not even give me back the card so I could double check. The following is a direct quote from the **** Attorney Generals website. From what I am reading, the card can go beyond five years, but it cannot expire within five years. A general-use prepaid card, gift certificate, or store gift card cannot have an expiration date within five years of the date the card was issued or within five years of the date funds were last loaded on the card, unless the end use is for business purposes. The expiration terms also must be clearly and conspicuously stated.

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