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Business Profile

Optometrist

Cherry Vision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased prescription glasses, which broke three weeks later, because I didn’t purchase insurance, they refused to do anything about it, the frames were designer coach glasses, I suspect they were either defective or were damaged when putting the lenses in, the manager was very rude and would not give me her name or the district manager name, finally told me that they would replace the frames, but now avoiding me, don’t have the broken frames, I don’t have glasses to wear and they don’t respond to me

    Business Response

    Date: 09/30/2024

    Above patient purchased a pair of glasses on 8/5/24. At the time of the purchase above patient was offered a warranty. The warranty covers manufacturer defects, if patient would break the frame, or for scratched lenses. The patient declined to purchase a warranty. It was explained to above patient that as a result of declining the warranty, there would be no warranty coverage on the frame and lenses. Patient still declined purchasing a warranty. On 8/13/24 the patient picked up her glasses. On 9/11/24 the patient came into the office with broken glasses. Again, the office explained there was no warranty on her glasses due to her declining warranty at time of sale and pick up. The patient's frame is a plastic frame with metal re-enforcement down the temple. Both the metal and plastic were snapped/broken which was not a manufacturer defect. The office stated they would discuss the matter with our DM and for the patient to be patient with us as we tried to resolve this issue. As we would need to document any type of replacement in good faith for our patient. We did in good faith replace the frame for our patient. This was done a week ago and prior to receiving the BBB complaint letter. We received the letter today on 9/30/24. To the best of our knowledge, the dispute has already been resolved. 

Cherry Vision Center is NOT a BBB Accredited Business.

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