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Business Profile

Dry Cleaners

White Swan Quality Cleaners
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A pair of jeans were ruined and Jim agreed to replace the jeans and did not remember several conversations we had. Decided to no longer replace the jeans he initially took responsibility for

    Business Response

    Date: 02/21/2024

    As I explained to Mr. ***** the care label was followed on how to properly care for the garment.  They were processed on November 10th of 2023.  We can only trust that the manufacturer of the garment has properly labeled the correct cleaning instructions.  If there is anyone to blame it is the manufacturer.  I am also a consumer and can appreciate his frustration but I cant be held financially responsible for the mistakes of others.  

    Customer Answer

    Date: 02/21/2024

     I am rejecting this response because:


    The business owner agreed to reimburse me for the jeans and told me that he would use the jeans as an experimental pair and explore some things with it. The  owner has no recollection of either two of our phone calls. The first call where he agreed to replace them, and the second call where he provided his email to forward over the receipt 

    The fact that the owner denies personally providing his email ever speaking to me shows to how little credibility the business has 

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