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Business Profile

Heating and Air Conditioning

Rescue Heat and Air, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Rescue Heat and Air to do work on my house. They resided my house and redid the rubber roof. The rubber roof wasn't done correctly and lead to it leaking into my bathroom that was redone a few years ago. I got ahold of rescue and after multiple times of being told they would come out in fix it, they showed up and patched up the roof. Then the ceiling to my bathroom had to be torn out and they had to reseal a vent that was part of the leak problem. After multiple attempts again to get them to come and finish the job they finally put the dry wall up. This is where it has been left. I have been in contact with the business multiple times and was told the owner himself was going to come and fix it and that hasn't happened. I have been dealing with this problem for over a year and I would just really like my bathroom finished and finished right.

    Business Response

    Date: 06/10/2025

    *****, 

    I appologize for how long it has taken to repair the ceiling. We have you scheduled for Tuesday of next week at 8 am to commence finishing the ceiling and siding piece that has came loose. Please call ***** at ************ to confirm the time is good for you.  It will take several days to do the sanding and coating on the ceiling. Tuesday for a few hours. Wednesday for a few hours and Thursday for a few hours. 

Rescue Heat and Air, LLC is BBB Accredited.

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