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Business Profile

Appliance Repair

Ace Appliance Sales & Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called because my bleach dispenser is leaking . I told them up right dryer on top . They came out 1 man . Then tells me 2 men are needed for what I called about . Never checked dispenser to if it's leaking ,never ran water in it . Told me to clean it. Just started it and ran it and said maybe **** on door . It's an up right . Came out only to tell me wash my washer ,Never looked inside took anything apart . What did I pay for ? I paid for someone else to look at it like I was and did nothing like I did and said I had to wash it which i knew to wash it . The insides of the dispenser. 100 dollars for that . If it still leaks like it will because he never checked that . It's going to cost more . This is thievery at its finest !

    Business Response

    Date: 04/03/2024

    We understand that there was a lack of communication and did try to resolve the issue by offering a no charge return visit. Unfortunately, the offer was rejected as customer stated she did not want us back out. The technician did give the proper assessment and the proper advise on cleaning the debris impacted and moldy dispenser to solve the issue. The customer did ask the technician  if the dryer could be taken off  to take apart and clean the inside of the washer (which was not necessary or required) and was advised that 2 gentleman would be needed to do so, which her current issue would not require. Her current issue only needed 1 technician to assess. There were 2 phone conversations in an attempt to resolve any misunderstanding,  with the customer unwilling to accept and then hanging up on our office staff. We would like the customer to please call back in an give us a chance to straighten things out. Please ask for our service manager , ***. We are in the customer ********************** business and do not want an unhappy customer. Thank you. 

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