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Business Profile

Auto Repairs

Hasty's Service Inc. Auto Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car over fot a front ent alignment they told me they coulnt get the front end parts to move for the alignment mind you thes parts are all new so i got home and jacked up yhe car the parts loosened up no issues called them back they worked on it for 2 hours and still charger me for something they couldn't do i asked for a refund they said no that was 5/19/23 the next week i took the car to good year on alexis road no issues aligned my car 96 dollars front end parts moved for them no problem that was 5/26/24 have both receipts for work would like a refund for

    Business Response

    Date: 06/13/2023

    When customer arrived with his 1977 Chyrsler Aspen, he said to be aware that the brakes were sketchy. We brought customer's vehicle in and onto the alignment rack. We found vehicle has a bad lower ball joint. Customer also has stiffner clamps (used for racing purposes) on top of the control arms and we could not remove to adjust camber. Prepared quote for customer, called with estimate. Customer stated he can do that himself and just align the vehicle the best we could. After customer picked up vehicle, he called and accused us of being thieves and not doing anything to his vehicle. We told him to bring the vehicle back in and we would redo it. Made him an appointment, and told him that he can be in the bay with the technician while the alignment is being done. The customer never showed up for his appointment. 

    We would be willing to redo the alignment in his presence as offered. 

Hasty's Service Inc. Auto Repair is BBB Accredited.

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