Business Profile
Auto Services
Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Complaints
This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 191 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 11/2020 Midas replaced my exhaust system costing $ 1335.91. In 1 year 8 months , the exhaust system began making noise. I took it to the Midas dealership and I was told that the muffler had a lifetime warranty, but it would cost $130.00 in labor plus $14.99 in parts. According to Midas, the muffler had rusted out. 1 year 8 months in not even close to the expected life of a muffler. Maybe the original muffler was defective or was installed improperly. I went to the Midas complaint website. I completed 2 written complaints and 3 phone calls 1. Written complaint 8/19/2022 - no response 2. Written complaint 8/26/2022 - no response 3. phone call 8/26/2022 - was told that my complaints had been received - was given a case number and was told that I would be contacted within 48 hours - NO PHONE CALL 4. phone call 8/31/2022- was told that "if i wanted faster service" to call a different number called Midas Customer Service 5. phone call 8/31/2022 was told by customer service that the warranty only covered the muffler, was told that the owner of the Midas company I had used would call me--- NO PHONE CALL
Business Response
Date: 09/21/2022
Our Lifetime warranty terms are clearly printed the invoices. We will replace the muffler at no cost as long as you own the vehicle, but customer is responsible for labor and any additional parts that are needed. On 9/8/22, we replaced the muffler charging the customer the $140 for labor only.Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My van was making noise from the front end. I took the drivers side wheel off and noticed a strut was leaking. On 5/21/2022 I contacted Midas to have the struts replaced and to find the noise if it was a different part. They were directed to use the same coils and not to use a preloaded strut. Later that day they called with an estimate of $1,119.98 to replace the struts and didn't state any other parts needed replaced. I told them to do the work. Several hours later I returned to the store to pay and pick up the vehicle. The receipt said they used preloaded struts against my request. They talked me into keeping them of which I wished I hadn't as the ride is not as good as prior. When starting home I drove about 1 foot and noticed the noise so I went back inside to complain. They had the mechanic that worked on it come out and he assured me it was the bushing to the control arm that was aging. He stated he sprayed it with silicon and that it should quiet down as it spreads from use. I asked why it wasn't replaced and if it was a safety issue. He assured me it would be fine and there were no safety concerns. About a 2 weeks later I changed the oil at home and applied additional silicon as it was still making noise hoping it was just taking time to resolve. The noise continued so on 8/13/2022 I called the store. They said for me to bring it back into the shop and they would take a look at it. I reminded them of the previous visit and that I felt they should have solved it the first time or at least gave me a choice with an estimate. Later that day they called back and wanted $757 to correct the issue and it was a bad ball joint. I pointed out this is a safety issue that they assured was not the case. Additionally I pointed out the first time they were within 1 hour of additional labor plus a part that retails from $90 to $187 of fixing the issue. I offered to pay half. They kept my car for 4 days with no contact and then refused to repair.Business Response
Date: 08/18/2022
Customer called on May 20th, 2022, at 9:26am. Requesting struts! He found they were leaking. We replaced his leaking struts. We informed him on that phone call that they are preassembled. He is thinking that just because we have the strut off it only take an extra hour to put a control arm on! Not the case, It calls for 6 hours. The noise he heard was from the control arm bushing, not the ball joint. Unrelated to work performed. We replaced the struts at the customer’s request. His diagnostic. His identification of his needs. We are not responsible now for his ball joint needing replaced.
Customer Answer
Date: 08/18/2022
Complaint: ********
I am rejecting this response because: The issues reported was the noise and the struts were found by me when looking for the noise. The shop was told if not the struts to fix the noise along with the struts. They even did an alignment of which requires proper ball joints. They even said before is was the bushings so it appears it was never pursued per request.
Sincerely,
**** ******Business Response
Date: 08/19/2022
Nothing more we can do here, unfortunately customers vehicle is experiencing multiple issue with the front end, we did not diagnose the issue, customer came in requesting struts. Customer called on May 20 at 9:26a, stated "I have a 2014 Town and Country making some noise, I jacked it up to look at it, looks like it's a leaking strut. What is the cost for a set of struts." While manager was looking up the quote, customer askes, "would you keep the old coils and not use a pre-loaded strut?". Manager replied stating "most of the time they are all quick struts, springs loaded already..." Manager gave the customer the quote letting him know it calls for 2hrs labor per side, so with parts and labor, he was looking at about $1,000 plus tax. At that time customer stated he will call around for other quotes.Customer Answer
Date: 08/26/2022
Complaint: ********
This is a clear case of false statements and miss-direction.
There is no “multiple issue”. There were only 2 issues from the beginning, the struts and popping noise which is identified in the documentation I provided from their notes.
They agreed in the last statement they didn’t diagnose the issue which is a total miss on their part. Even after being confronted it was evident they were trying to avoid accountability as they said it was the bushing. Either they messed up with lack of skill in the diagnoses or totally skipped part of what they committed.
They respond to previous points with totally nonrelated points as avoidance and it is obvious in all responses.
Another example is them stating it takes 6 hours for the repair. True if starting from the beginning but they had the overwhelming majority of the work completed via addressing the struts. Miss-direction in order to establish a lie.
Bottom line:
Asked to fix struts and popping noise as noted in their documentation
They didn’t fix the noise and were alerted before the van left the lot
They miss-diagnosed the noise and put my family at risk with a safety issue
It was the same issue from the beginning making the noise, not multiple items
They refuse accountability by manufacturing lies
Sincerely,
**** ******Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Midas in Northfield oh, we had radiator flush done on our jeep. No antifreeze was put back in. When drove car overworked the cooling fan because hoses were collapsed. Hoses needed replaced and antifreeze filled- totaling about $150 in additional repairs. Provided there is no long term damage due to this. My husband called to complain. Was told was speaking with the manager and all that he could provide is a comment saying that “I guess we have to train our guys a little better” and chuckled. Not the response we were looking for when you cause someone additional time, money & stress.Business Response
Date: 10/10/2022
I advised customer if we did not put coolant back in the system, the vehicle would have over heated and not collapse the hoses. Asked for a copy of invoice from the shop that made the repairs. Stated her husband did the repairs himself. Apologized to customer and advised we are not responsible for the hoses collapsing simply because we did a flush.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had vehicle towed to be looked at bc it had broken down. They looked at vehicle and said positive cable going to starter. I declined. Went to see if vehicle was ready and it appeared it wasn’t. Went back a couple days later to check again and the vehicle was gone. I asked them where it is. They had the vehicle impounded. They said they called multiple times to reach me. I pulled my phone logs from my cell phone company and they did not even one try to call to expedite removal of vehicleBusiness Response
Date: 08/15/2022
Customer was in on 6/20 do have us diagnose a no start. Called customer on what was needed, customer declined and stated they will pick it up in a couple of days, couple days turns into 3 plus weeks, that is when we had it towed after several attempts to contact.Customer Answer
Date: 08/15/2022
Complaint: ********
I am rejecting this response because:
The company did not make several attempts to contact me. The vehicle was towed only 2 days after telling me what was wrong with the vehicle. Also they did not tell me everything that was wrong with this. Also, I’ve taken photographs of the property and there are no Tow Away on the property nor was a tow sticker placed on the vehicle. I will research current Ohio law regarding towing.
Sincerely,
**** *****Business Response
Date: 08/17/2022
Nothing more we can do here. Vehicle sat on our lot for 3 plus weeks with no communication from customer.Customer Answer
Date: 08/17/2022
Complaint: ********
I am rejecting this response because:
The vehicle did not sit on the lot that long. I have my AAA records when the vehicle was towed into Midas and proof from B&B towing when the vehicle was towed off Midas lot. Along with my call log from Verizon, photos of the vehicle prior to you guys impounding it as well as photographs of your lot showing no Tow Away signs. I’m trying to get a quick and easy resolution to this before contacting the Attorney Generals Office as well as going full legal with this. So either you are mistaken or your employees are lying to you. I have plenty enough evidence to obtain a judgment. I’m willing to provide all that to you directly so you can see I’m not bluffing. It’s either you can simply pay for it to be released from impound or we go to court and there’s a whole heck of a lot more stuff to be added on. Your call.
Sincerely,
**** *****Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday 8/5/22 I paid $818 to have my alternator and serpentine belt replaced and a wiper motor which I purchased separately installed. My first complaint is the cost of $195 to install a wiper motor. When I was given an estimate over the phone it was not itemized, had I known, I would've had it installed elsewhere, but thats the least of my problems at this point. A few miles after picking up my car, it died. The gearshift cable had come off. *****, the manager at the Saratoga Springs, NY Midas, told me it was a "coincidence". Hell of a coincidence! I believe they may have jostled it loose while doing the other work. On Saturday 8/6/22 I paid another $133 to have that cable replaced. That's 2 days without a car. Sunday I only drove 6 miles to work and back. I noticed when I started the car to go home it was making a high pitch whining noise again. Monday morning it died again because the "repaired" cable came off again. ***** then told me since my car is "old" they weren't able to get the exact fit part and had made it fit. So they sent me away with a half ass repair, knowing it probably wouldn't hold up, and put my safety and the safety of the 4 children I drove that morning at risk! Now ***** is telling me the cable will not stay on at all, it needs another $500 repair, and they can't get the part until the end of the month. I still have no vehicle and I won't until then. I feel I should be reimbursed for the $133 "repair" and Midas should pay for this new repair since this was never even an issue until they worked on my vehicle.Business Response
Date: 08/12/2022
Customer was in on 8/5 with Service Request - Battery light on, wiper motor needs installed. We replaced the alternator and serpentine belt and installed customer supplied wiper motor. when leaving after repair the vehicle died. Manager went to get customer, found vehicle will not shift into gear, we replace the shift cable bushing. Customer returned on 8/8 and we find the shifter cable will also need to be replaced. Unfortunately, the cable for customers 14 year old vehicle is not readily available. The part has been ordered and we will install once it is in to get customer back into their vehicle. This is nothing we caused, just normal wear for the age of the vehicle.Customer Answer
Date: 08/15/2022
Complaint: ********
I am rejecting this response because:
I don't think the cable "coincidentally" broke minutes after leaving your shop. I also don't think it is safe practice to send a customer out in a vehicle knowing you were unsure of the effectiveness of a part and repair.
Sincerely,
********* ** ****Business Response
Date: 08/17/2022
Nothing more we can do here, we are not responsible for secondary repairs needed on a 14 year old vehicle due to normal wear simply because we repaired other issues.Customer Answer
Date: 08/20/2022
Complaint: ********
I am rejecting this response.
Sincerely,
********* ** ****Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
07/25/2022 $904.74 Replace right front axle, dispute is he told me that he warranty their work and when i took the van back because it is not fixed correctly he hid behind a lie saying its bad tires and or rims. no attempt to fix. invoce#*******Estimate#******* horrible service no passion for what they do at #*** store i took my 2017 ford transit connect in for the right side axle to be replaced because the ford dealer price was 1700 and midas price was 900 so i thought it was reasonable and belived they were competent to do the job. well after getting my van back i noticed that it was still play in the steering wheel and right front tire i called **** back told him about it and he told me to bring it back up there. now he told me i have a warranty on the work and when i got there he took it on a drive then put it on the lift to look at it. well that's when the dishonesty began. prior to me taking it up there i asked if he replaced any tire rods or ball joints because ive installed a few though out my life and i always took the spindle off so you can pull the axle out the transmission and replace it without damaging the new axle. ****** told me that they didnt do it that way, that they took a loose the the cross member link joint. so im like okay. so he tells me the morning that i took it back before he looked at it that it could be the tires and rims thats giving me the vibration and play in the wheel. so when he looked at it on the rack of course guess what he blamed it on right the rims and tires. so he didnt want to honor his work nor warranty. **** dealership has put in a new transmission, hub bearings, tire rods upper and lower and ball joints and a wheel alignment. all of this prior to midas working on it. the front end was tight all i needed was the axle so ******* **** in ****** said i need a inner and outer axle and the hardware to install. midas only installed the inner axle taking the short cut and now when i turn my wheel left or rightCustomer Answer
Date: 08/03/2022
[BBB Transcription via Phone]
Consumer no longer wants a repair. He is getting it repaired else where. He would like the cost of the axle back.
Business Response
Date: 08/03/2022
Customer possibly has secondary issues with the front end. The axle we installed, when inspected was intact and working properly.Customer Answer
Date: 08/03/2022
Complaint: ********
I am rejecting this response because: they are lying period point blank.
Sincerely,
******* *******Customer Answer
Date: 08/15/2022
[BBB Transcription via Email]
Complaint: ********
I am rejecting this response because:
******* *******
1:03 PM (7 minutes ago)
** **
These are the pictures of the axle that Midas installed. If you were to have an parts specialist or an skilled mechanic look at these pictures and explain what’s going on I believe that they will agree that this axle was installed improperly. The one picture that has the tear on the cv boot tells it all. Look very close at the band and you can clearly see a dent on the band just above the tear in which all the grease came out causing the bearings to over heat and make the popping sound when I would turn and accelerate.
Sincerely,
******* *******Business Response
Date: 08/30/2022
DM has spoke to customer and a refund amount was agreed on and check was issued and mailed **** on 8/23.Customer Answer
Date: 08/31/2022
[BBB Transcription via Email]
Complaint: ********
I am rejecting this response because:
******* *******
Aug 29, 2022, 7:01 PM (2 days ago)
** **
I spoke with **** on the 19th of this month and he said that Midas is going to reimburse me what I spent to have the axle redone. That following Monday he called and said that he he check will be at the ********* location by the end of the week. I didn’t hear anything so I called that Friday and asked **** about it and he said in a hastily voice ( I will let you know when it’s here ). So I said okay and didn’t hear anything else so I texted **** Monday the 29th and he texted back with a different story saying ( he said a week or two ). I told him that it doesn’t take more than two days in the state of **** for mail to reach its destination. I feel like now they are playing a game holding the check or the money over my head when it’s just like get it over with and pay for your mistakes. It never should’ve happened this way they should have fixed it period. On 7/27/2022 I paid for a service that I didn’t receive and Midas didn’t honor their warranty. It’s over a month and I feel like they are dragging this along. Can you please follow up.
Sincerely,
******* *******Customer Answer
Date: 08/31/2022
BBB Transcription via Phone
Im going to pick up the check today
Customer Answer
Date: 08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have taken my car to this shop now 3+ times for the SAME repair. I have paid almost $5000 since January. Every time I take it in for the SAME errors in the car (service stabilitrek, ABS light and Check engine light), SAME issues with the car (which I have caught on camera)- car won't accelerate, won't switch gears etc. they tell me they cannot reproduce it (everyone can but they can't seem too, I have offered to come up there and told them exactly how fast and what to do to replicate it), and than they "diagnose it" and tell me it's something totally different than the last time so it is outside of their warranty and out of my pocket. I have mentioned the owner and BBB before and they stated me mentioning that was the "only reason it was diagnosed for free". Each time I leave they tell me it is fixed and won't happen again, but here I am AGAIN 3rd time, same issues, same warnings, them telling me its a different thing. My husband has been late to work everyday since I work night shift and he works day shift and it has been very stressful. I do no have anymore money to spend on this, I think the almost $5000 is sufficient! This is unsafe and ridiculous at this point. They said they are going to pull the cars "black box" and check the warnings but never called me back with any information so it has just been sitting in their parking lot for over 2 weeks, since I do not have the money to fix it AGAIN. I have never had anything like this happen, and I should not have to bring my car back 3 times for the same issues! I am on the computer I have documents to upload, I just have to login on my phone.Business Response
Date: 07/14/2022
We have already refunded the customer the $1,800 on 5/16 for the parts we installed on 4/30 that did not solve the customers issue. At this point, customer is welcomed to take the vehicle elsewhere for a second opinion on what is causing the noise we cannot duplicate when customer brings the vehicle in.Business Response
Date: 07/18/2022
My apologies on misinformation regarding a refund. Verified customer paid the $1,800. On 3/2/22, customer came in with Service Request - ABS/TRAC light came on, brakes also grinding. We diagnose the vehicle, replaced front and rear pads and rotors and the left rear wheel bearing. customer returns on 4/5 for us to diagnose check engine light on. We did the diagnose and replaced the VVT Solenoid. Customer returned on 4/30 with Service Request - light came back on, taking longer to speed up. At this time we replaced the Right rear wheel bearing with the front struts and rear shocks. On 7/16, the ABS light was back on and now the Front bearing needed replaced. We did not cause these issues, customer vehicle is experiencing multiple issues due to normal wear. Customer is welcomed to get a second opinion on the vehicle.Customer Answer
Date: 07/18/2022
Complaint: ********
I am rejecting this response because: I just paid you guys another 400$ To get it repaired I paid over the phone so I could pick it up after my husband got home and they would be closed they usually leave it locked and I come back to get my key, I came and got it at 630 pm all 4 doors were unlocked, key was VISIBLE, gas light was on (meaning they couldn’t have driven it to try and recreate it as they claimed), tire pressure light was on, there was no receipt or paperwork in the car as normal and as soon as I drove off the lot it did the same thing, so what did I pay for? Nothing is fixed again! I only agreed to them fixing it because I was under the impression I was being refunded $1800 and that was not the case or I would have never let them do more work. The car is still not fixed, I still cannot safely drive it to work and I just have them $400 more and they left it open to be stolen and couldn’t even put air in the tire!?
Sincerely,
******* *******Initial Complaint
Date:07/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my car inspected July 7, 2022 at 2pm. It was fine when it passed inspection with flying colors, but it just so happened the service engine light came on today. July 9, 2022 at 2pm I think it was sabotaged by that garage. It showed four codes that have never been a problem. I kept that engine in tip top condition. I had a gut feeling that this would happen. I will tow it to my mechanic on July 11, 2022, and he will be able to tell if that inspector tampered. Some of the codes are very suspicious and except for the air bag light code (which is not even an issue)hose codes. .except one never showed up before. I want Midas to repair the damage and pay for my emotional dis stress which aggravates my medical conditions. They obviously saw this old man as a sucker who they thought would pay hundreds, if not thousands (because the worse damage was to the catalytic converter) I knew some of them were crooked. I had many good experiences from former managers. But these guys are high pressure to sell.Sell, sell by corporate. . I will take this both to the NY consumer affairs dept of the AG's, and small claims court if this is not resolved to my satisfaction. Who knew they would intentionally inflict damage just to get a sale. Midas was once a very reputable company. What a shameBusiness Response
Date: 07/11/2022
All we did on 7/6 was a New York State Inspection. We did not "sabotage" or "intentionally inflict damage just to get a sale" to customers vehicle. We are not paying for the repairs needed to customers 14 year old vehicle and we certainly are not paying for "emotional dis stress which aggravates my medical conditions." Nothing more we can do here.Initial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought new tails pipes for my 1993 Corvette. I thought they should be professionally installed. Midas was not the place to have anything professionally done. While I was there I asked about replacing the speed sensor. Said they could take care of this as well. I left my care for 4 to 5 hours. When I picked up the car. I found the tail pipes were lopsided. They don’t extend passed the bumper. They cut the old pipes to short and had to ad a piece of pipe to each side. I expected the pipes to be welded. Instead the pipe clamps were hanging to low and will drag. The Lt1 tips were lopsided. The assistant manager didn’t see anything wrong with the work. He told me that the speed sensor did not fix the problem. That the gear was stripped out. On the way home the drivers side tail pipe fell off. When I got home I tried to put the pipe back on. It still doesn’t go pass the bumper. I took the speed sensor out to see the gear. The speed sensor gear wasn’t even put on the sensor. I spoke to the manager and gave them the opportunity to to fix it. The speedometer words when I drove it back to there shop. When he saw the pipe he said it looks good. They tried to fix the leak from the sensor. The O-ring would not seal. They argued about what oil goes in the tranny. I had gone toGM and picked up 2 quarts of GM tranny lube. After reading the service report that they gave me it was obvious they were trying to shift the blame to me. The fact is if they knew what they were doing or cared about what they were doing, they would take responsibility for their shortcomings. I’m a 62 year old veteran. I had to craw under my car and do the best I could with it because they just don’t care. I also called and filed a complaint with the corp office 4 days ago. Never heart back. Want to ad this note; While I was there the second time. There were 2 other patrons complaining.Business Response
Date: 07/06/2022
Customer returned and the pipes were reinstalled and straightened out. The RO was noted - TRANSMISSION WHEEL SPEED SENSOR WAS CUSTOMER SUPPLIED, GASKET FAILED DUE TO MANUFACTURER DEFECT. CUSTOMER WAS MADE AWARE OF THIS. AN ATTEMPT TO USE THE OLD GASKET WAS MADE IN HOPES OF STOPPING TRANSMISSION LEAK LONG ENOUGH FOR IT TO GO TO THE TRANMISSION SHOP. The manager states the customer is picking up a new o-ring for sensor and wants us to install it and he will be happy.Customer Answer
Date: 07/06/2022
Complaint: ********
I am rejecting this response because:
Your boys are lying to you. Just like he lied on the report.I have read the complaints listed here. Seems the whole world is messed up except your boys. Ray Charles could see the incompetence in that shop. Open your eyes. There seems to only one guy in that store that cares about what he’s doing. I asked him the right way for that exhaust tone installed. “Weld it on”is what he said. Midas the muffler people, my butt. I wouldn’t let your guys work on my bicycle. I got pictures and video. See you in court.
Sincerely,
**** ******Initial Complaint
Date:06/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2021 midas looked at my car and stated I needed more things done to it than what it really needed. The person on the phone was very rude and hung up on me and he told me to come get my car. I sent the tow truck driver to get it but there were no keys in the car. By the time the tow truck driver got there they were closed. I tried calling midas asking for the keys but they just hang up on meBusiness Response
Date: 06/22/2022
Not much we can do 8 months later regarding customer keys.
Midas Auto Service & Tire Experts - an Employee Owned Company is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.