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Business Profile

Auto Services

Tuffy Tire & Auto Service Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Tuffy Shop at 7403 Central Ave to replace a tire that had a nail in the sidewall. What should have been a routine service unfortunately resulted in multiple issues, including a serious safety concern: 1- The shop installed a tire that was not identical to the existing three. I noticed the mismatch a few days later. 2- Around three weeks after the service, I began receiving multiple error messages on the highway related to the electronic brake system. 3- After inspecting the issue, I discovered that one of the wheel speed sensor cables had come completely loose from its three clips. The cable had been rubbing against the wheel until the insulation wore off and the wire was cut, disabling the sensor. This cable is located behind the wheel and is not normally disturbed unless something is intentionally altered. I strongly suspect the cable was unclipped or mishandled during the tire service, although the shop denies having touched it. While I can’t definitively prove they caused the damage, the timing and nature of the issue raise serious doubts. This incident turned a simple tire replacement into a potentially dangerous situation on the road. I’m filing this complaint to formally document my experience and to urge the shop to review their procedures when working around sensitive vehicle components. To restore basic functionality, I performed a temporary repair to reconnect the cable. However, I want the cable properly replaced at a qualified shop of my choosing, as I no longer trust the original shop to do the repair safely or correctly. Desired Resolution: I am requesting reimbursement for the cost of replacing the damaged wheel speed sensor cable at a reputable, independent repair facility. I also hope this complaint leads to improved care and accountability to prevent similar issues for future customers.

Tuffy Tire & Auto Service Center is NOT a BBB Accredited Business.

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