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Business Profile

Cemetery

Ottawa Hills Memorial Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cemetery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because it is not clear to me that the issue is resolved. We have put a vase and a light that were very similar to what they offer on my Mothers wall that were torn down by the grounds keepers. You only offer 1 vase and 1 light all are priced very high $500.00. Please clarify what is offered and what are the prices? No one should have to pay the outrageous prices for the flimsy vase and dim light you have to offer. Please advise.



    Sincerely,



    ****** *******

    Business Response

    Date: 10/20/2022

    Ottawa
    Hills Memorial Park management has discussed the Customer’s concern further and
    have agreed to allow fixtures that comply with our Cemetery Specifications that
    are available in the cemetery office.  

    Customer Answer

    Date: 10/24/2022

    From: **************** <****************>
    Sent: Friday, October 21, 2022 4:55 PM
    To: Info <i*****************>
    Subject: Re: You have a New Message from BBB Serving ** **** * ** ********, Complaint #********

     

    These were the lights and vase we had bought very reasonably on ****** that were torn down.

     

    Business Response

    Date: 10/28/2022

    I am pleased to inform you that Ottawa Hills Memorial Park has
    resolved this matter to the customer’s satisfaction. 

Ottawa Hills Memorial Park is NOT a BBB Accredited Business.

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