Complaints

This profile includes complaints for Tiny Tom's Chimney Sweep and Repair - Toledo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiny Tom's Chimney Sweep and Repair - Toledo has 2 locations, listed below.

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  Tiny Tom's Chimney Sweep and Repair - Toledo

  707 Williamsville Ave Toledo, OH 43609-1138

  
• 

  Tiny Tom's Chimney Cleaning Sweep and Repair

  Cleveland, OH 44109

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I want the owner of this company to take responsibility for the technician who came to my home for the requested service call.  I went to the Tiny Tom website to request a service call.  Therefore it appears the technician worked on behalf of the company, providing the requested service. 

  
  
  Sincerely,
  
  
  
  ********* *******

  insert.
  He said I should just take the money I had given him back and put it on the insert. He said he just wanted to be honest with me so that I wouldn't spend unnecessary money. He promised me he would return the check ASAP. The check cleared my bank on Nov. 21, 2023. Since then, ****
  has produced numerous excuses as to why he has not refunded me but says its on the way. On Dec. 27, I finally called the owner of Tiny Tom....****** ****...who first said he knew a little about the case and that he would check on it and call me back. He didn't. On Dec. 30, I called **** again and he basically disassociated himself from **** saying he sometimes goes rouge and he can't control him. He took NO RESPONSIBILITY for this employee representing himself as a Tiny Tom employee. My last conversation with **** was Dec. 30 when he said he's broke and begged me to give him 5-7 days to refund me at least part of the funds. I told him I don't believe him and I'm taking further actions.

  

  Business Response

  Date: 01/17/2024

  The service tech **** ******* is supposed to contact the lady. The check for service was written out to **** *******. The check was cashed by **** *******. I will do my **** to find out if he has resolved this issue with this lady.

  Customer Answer

  Date: 01/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  When i made my initial contact with Tiny Tom's Chimney Repair, **** ******* is the person who responded from that company.,  How in the world did he get my contact information if he is not employed by Tiny Toms?  He represented himself as an employee of your company.  Because I  thought I was working with a reputable, BBB grade A business, I trusted the person you sent to service my fireplace.

  Something is very sketchy  about the circumstances that have played out with this situation.  Mr. ****, when I finally reached you about the situation, you said you had heard something about it from **** and that you would check further to find out what the hold up was all about.  The next time I was able to  reach you, you acted like **** was not one of your employees and that you had no responsibility in the matter.  **** GOT MY CONTACT INFORMATION ABOUT SERVICING MY FIREPLACE FROM YOUR COMPANY.  YOU ARE ULTIMATELY RESPONSIBLE!  DARN IT...DO THE RIGHT THING AND REFUND THE $533 THAT WAS STOLEN FROM MY FROM YOUR COMPANY!
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was purchased December 2022. A recall existed on a previous/recent repair and an appointment was scheduled May 2023. Since then, multiple appointments have fell through. Some due to weather reasons, but without communication. Other appointments, they did not show or claimed a flat tire. I have heard reasons as to how busy they are. I have submitted information and spoke to Tiny Tom. Most recently, I was "penciled in" December 7th, 2023. They did not show; they did not reach out since then. The lack of response and communication is the most frustrating, but we just want the job finished and accountability to take place.

  

  Business Response

  Date: 12/26/2023

  ***** ******** from Chimney Pro is the chimney contractor on record with us. We will forward this information to him. He will be contacting the customer in regards to getting this completed.

  Thank You.
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  we felt we were not getting any
  
  I am rejecting this response because: This job was done on 7/18/2022. On 7/17/2023, I called Tiny Tom at 2:29 pm about the leak and got no answer. ****** ****** called me back at 2:50 pm and explained the problem. I called ****** back the next morning and she lined up *** to come out and check it. That is when all the problems started because of the excuses why he couldn't make it.  The first time he was to come out on 7/18 and he never showed up, he finally called us and wanted to come out when we were not going to be home and we did not want the liability of him on our roof with nobody there.  Another time was set and again he did not show up.  We called again and he finally came out after 8/2/2023. All *** did was argue that he did the job and was rude which is why we told him to leave. But the job was not done because it still leaks.
  
  
  
  Sincerely,
  
  
  
  ***** ****** and looked at the chimney and said what he did looked good. But it's still leaking the same as before they fixed it. He kept saying his job was complete, BUT it's still leaking. They started getting very rude and we told them to leave. We contacted ****** and she gave us Tiny Tom's number to call. When you call him, he does not answer and you cannot leave a message. His voice mail is for Robo calls only.

  

  Business Response

  Date: 08/15/2023

  The repair lasted 364 days. The National Fire Inspection Association recommends annual inspection of all fireplaces, chimneys, and vents. The next inspection of your system is scheduled for Spring of 2023. A level 1 inspection is defined by the NFPA. The inspection is limited to readily accessible areas of the chimney structure, with additional requirements to insure the flue is clear. Readily accessible areas that can be reached for inspection or maintenance without the use of tools or ladders. The fee'd inspection begins at day 365 1/2. I just wonder. Our pictures indicate no change in repairs since completed. Sincerely Tiny.  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******e the job. Neither has happened. This is a small task to complete this job and will make the chimney look nicer and cleaner. I have paid for the job in full. I do not know how to upload the receipt or pictures from the job

  

  Business Response

  Date: 12/21/2022

  [BBB Transcription via Email]

  
  *********** <*******************>
  12:12 PM (1 hour ago)
  to me
  
  This particular job has been completed. So sorry it had taken so long.
  
  Regards, ******
  
  ****** ******* ***
  Direct Fulfillment Specialist
  **************
  ***************
  *******************************