We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cooking Classes

Foodology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Foodology cancelled the class I registered for and paid for. They booked me into a class that did not work for me. I emailed them, no response. They refuse to respond to the dozen emails I have sent. At this point I am so frustrated with the company, I want my money back and will never do business with them again. They won’t have a phone number to contact them with.

    Business Response

    Date: 04/09/2025

    The customer's class was cancelled due to weather. She was automatically rescheduled to the new time and date, as it states in our cancellation/reschedule policy. Due to 3 weeks of severe weather in the area, I had to cancel several classes and got a little behind on emails. On Mar. 5th, the customer emailed one time to tell me that she would prefer a credit to use at a later date. I saw and responded to this email on Mar. 22nd with a gift card credit refund that could be used at a later date. At no time did I receive an email asking for a full refund. When searching past email transactions from the email, I just found the one email from March 5th. At this time, to clear this complaint and to make this customer satisfied, I've reversed the gift card and given a full refund. Proof of these transactions are given in the attached pictures to this claim. 

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a $130 gift certificate for me and my fiance prior to this past Christmas as a gift to Foodology. The Company's website would not accept the gift certificate and several emails went unanswered. We registered for a class which we took this past Thursday, April 27th. To get into the class had to charge $115 on my credit card. Figured credit card charge would be reversed once at class. Instead, chef had to take a picture of gift certificate and forward to owner. To date, no response from chef's picture of gift certificate and no response from emails, instant messages, and a call to a phone number I found (no voicemail box to leave a recording). Looking for the gift certificate to be honored and my $115 charge for the class to be reversed. To date no response and no idea how to reach owner of company. Gift certificate code **************

Foodology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.