Complaints

This profile includes complaints for Harbor Light Oral & Maxillofacial Surgeons's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harbor Light Oral & Maxillofacial Surgeons has 3 locations, listed below.

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  Harbor Light Oral & Maxillofacial Surgeons

  4646 Nantuckett Dr Ste A Toledo, OH 43623-3194

• 

  Harbor Light Oral & Maxillofacial Surgeons

  970 Wooster St Rm 126 Bowling Green, OH 43402-2652

• 

  Harbor Light Oral & Maxillofacial Surgeons

  1850 Eastgate Rd Ste A Toledo, OH 43614-3024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had two consultations for a surgery for my 14 year old. After the initial appointment they claimed they didnt get scans. Ortho has resent over scans multiple times since 4-28-25. Office will not even call me back to let me know if they got the scans. Ignored my phone calls for weeks until i had the ortho call. Still wont answer me directly. They did the same thing last time we were referred to the office. I asked ortho to refer us anywhere else. I want a refund since this is the second time i paid for a constellation and they clearly never planned on doing her surgery in the first place. Now i will have to pay for a third Surgery constellation somewhere else

  Business Response

  Date: 05/23/2025

  I spoke with **** and apologized and offered her a full refund.  There was some confusion on our part in obtaining the ** scan from the general dentist's office.   We received it two days ago and Dr*********  has reviewed it.   **** states that she does not want a refund, she would rather move forward with having the procedure done.  The patient is now scheduled for the procedure in June.   I believe the situation has been fully resolved.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/24, I had procedure done by Dr ******************************* Light Oral Surgeons. Harbor Light requires patients to pay in full for any procedures, they they courtesy bill your insurance company. The procedure on 8/11/24 was paid in full, $2250.00 on my Care Credit account. In October 2024, my insurance company *****, approved the claim and paid Dr ******************************* Light $967.39. In addition, I had procedure completed in November 2024 & December 2024, both procedure were paid in full with Care ****************** Mastercard. I have reached out to billing for resolution and only got "we are waiting for the claims from ************** to process". My Advocate from Cigna contacted ******* in billing, she confirmed the check from Cigna was received and cashed approx 10/15/24 & advised my Advocate i would receive more information. I contacted ************** (issuer of both credit cards), they advised filling complaint with BBB & disputing transactions. On each individual claim, any money is due back to me, not Harbor Light. I have reached out to billing at Harbor myself with no resolution and feel this is very deceptive billing practice.

  Business Response

  Date: 04/29/2025

  I called and spoke to Mr. ******** today.  We still have an outstanding claim open with Cigna from November 2024.  I called Cigna to find out the status of the claim.  They are sending it back to by processed.  Reference Number 1315.  We are out of network with Cigna Medical, so we do not accept their contractual write offs.  There is another case open with Cigna reference number 2221 to address this.  I emailed the patient a line by line breakdown of his entire account and told him that he does currently have a credit of $585.39.  We typically wait until all claims are closed to issue refunds, but I told him that we would issue the refund for $585.39 right away to him and then if Cigna pays on the additional claim, we would issue him another refund.   I gave the patient my direct email and phone number to contact me.  I believe all of his concerns have been addressed.  

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had her wisdom teeth out 1/4/2023 at Harbor Light in Bowling Green, Ohio.
  
  We have two dental insurances and between the two, we were told our balance would be $0, the day of her surgery.
  
  We provided the primary dental, Delta Dental through BGSU and the secondary Aetna through my husband (her father) through Rosenboom.
  
  Then the invoices started coming for over $1200. I have called a dozen or more times, I am told they will look into it and call me back. They have only called me back once, in August and told me they are rebilling and to ignore the invoices.
  
  I logged into both insurance companies and see that Delta Dental was billed $1910 total for the procedure and paid $1413.60. Aetna was billed $2600??? and paid nothing because it hasn't been billed correctly.
  
  Then, my daughter got an abscess from the tooth extraction and had to have MEDICAL oral surgery to drain the infection March 20. Harbor Light didn't bill medical, just billed Delta Dental who denied the claim. I have told them over and over to bill our medical coverage, Medical Mutual. They finally billed Medical Mutual Oct 23 but they coded it wrong so Medical Mutual won't pay.
  
  I don't understand the constant billing issues. We have insurance that should cover BOTH procedures 100% except for the $50 dental deductible.
  
  Either this needs to be billed correctly to all of the correct insurance companies or they need to write it off and move on. We are tired of spending time trying to resolve this when they are making mistakes over and over and over. And why did they bill the same procedure at different amounts?

  Business Response

  Date: 11/27/2023

  Hello,  I apologize for the confusion with your daughter's billing.  We did initially have an error when we billed the insurance.  Unfortunately, insurance billing errors are not quickly resolved when multiple insurances are involved.  We are still working with the insurance companies to collect the proper amounts.  If there happens to be a balance due after the insurance pays correctly, we will write it off as a courtesy to you for your inconvenience.  You should not receive any more bills.  If you have any other questions, please reach out to me directly at ************.   I am the office manager.