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Business Profile

Furniture Stores

Furniture Palace
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Furniture Palace's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Palace has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Debra C

      Date: 11/19/2023

      Debra C

      Date: 11/19/2023

      purchased a couch, has cuts in back (in the front) called to get it fixed weeks ago. after 2 weeks they called said send info and picts which i did, now i cant even get a reply they just brushed me off, want to let people know to beware if the buy from this place, been over 5 weeks and all they did is avoid me. nice when they are selling to you but even with the extended warranty nothing gets done. they dont want to please their customers i guess or they would have replaced this couch or better yet fix it. they took my money now they are done with me. SO BUYER BEWARE OF THIS PLACE

      Furniture Palace

      Date: 11/20/2023

      Hi, I apologize for the delay, however this order is still being processed. We received the determination of replacement from the manufacturer on November 7th and they indicated that it would take **** business days to receive the replacement piece. That piece should be arriving on 11-20-2023 and will be scheduled to swap out the following day. Customer will be communicated with once the replacement piece arrives. We apologize if there was any miscommunication however this was being handle and not being brushed off. We are at the mercy of the manufacturer when dealing with warranty parts. Thank you for your patience.

    • William I

      Date: 08/29/2023

      Bought a bedroom set from them a few drawers where out of alingn. We had to call and wait for a warranty call even though we just Bought it a few days earlier.matress was turn by delivery guy and he had the nerve to say if they bring out another one it will tear also. No call from the owners or management to apologize and we keep having to call to see what there going to do about the torn mattress.

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