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Business Profile

Home Improvement

Procraft Home Products, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our roof done in 2018. According to our paperwork, we should have a 50 year warranty. 9/20/21 our roof was leaking down the roof plumbing vents. It leaked all the way down to the basement. We called and the repair guy called 9/29/21 and repaired it. Seals apparently were done incorrectly. 6/13/22, bad storm happened and water was running down the pipe again. Called 6/14/22 and it was forwarded to the repair team. The repair team never contacted or came out. Called 6/23/22, told me again someone would stop out. No one ever came. I've called 4 or 5 times since then, and have not received any response back, or a repair technician to come to my home. Meanwhile, water is leaking into my house and causing damage to my ceiling. Procraft was great the first time I had a problem, but this time I've been incredibly disappointed in the service. They assured me someone was coming out to check on the problem, yet no one showed up or even called! I just want this repaired so my roof stops leaking.

    Business Response

    Date: 08/11/2022

    Spoke to ******* and explained to her we sent out guys out 2 x and the issue is at the soil stack/chimney coming in from the top.  We provided ******* with a couple of places to call to help point her in the right direction.  This, however, is not an issue with the roof.

    Customer Answer

    Date: 08/11/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did let the business know that I was not notified of the specific problem with the soil stack and not the roof until I filed the complaint, not after the guys came out.



    Sincerely,



    ******* ****

Procraft Home Products, Inc. is BBB Accredited.

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