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Business Profile

Hospital

Mercy Health Partners

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercy Health Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercy Health Partners has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Mercy Health Perrysburg Hospital (In Perrysburg, ****) on Jan. 1, 2023 and was seen in ER. Received my insurance EOB and it states that this visit was billed through Mercy Health St. Vincent in Toledo, ****. Called Mercy Health Billing on 1/25/2023, 1/27/2023 and 2/3/2023 requesting documentation explaining why one hospital is billing as another hospital in a different city and county. I have concerns that there is something going on due to the discounts they receive at St. Vincent through the 340B drug pricing through the government.

      Received billing statement from Mercy Health dated 1/17/2023 that states "Statements show charges from both the hospital and Medical Group for your convenience." Received separate bill from physician medical group. Spoke with ******** on 2/3/2023 who initially stated that "the medical group is the physicians that take care of you." I stated that I received a bill from "Riverwood Physicians Group." ******** then stated, "Medical Group means the hospital and nurse charges." I requested to speak to supervisor to which she said "they are all in a meeting, I will e-mail them and state that you want a call back."

      Business Response

      Date: 02/17/2023

      Thank
      you for taking the time to contact Mercy Health to explain your concerns. We
      appreciate your cooperation with our team. We have investigated our billing
      practices to resolve this matter promptly. 

      In
      review of your request regarding account # **** for the date of service 01/01/2023, Mercy
      St. Vincent is the Parent Hospital of Mercy Perrysburg Hospital. For future
      information, the hospital shares the same tax Id # **********. We
      apologize for the inconvenience this has caused you and appreciate your
      patience. 

      We
      hope that this response is helpful in addressing your concerns. Mercy
      Perrysburg Hospital remains committed to the provision of quality care for its
      patients. We thank you for sharing your concerns with us as this feedback
      provides us with an opportunity to evaluate areas for continuous quality
      improvement. If you have any further questions, please contact us. 



      Sincerely,  

      ******* *****  
      Mercy
      Quality of Care Coordinator  



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