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Business Profile

Lawn Mowers

Janney's Service Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I usually take my mower for a spring tune up to a Toro dealer in Temperance. However, Janney's was offering free pick up and delivery and I thought I would save some money. I paid $50 on March 15 to be on the schedule. On 4/3 I paid a remainder of $127.75. I asked that the push button start also be repaired. It took them 3 tries/trips to do this. On July 10th, the mower just quit. Janney's is not open on Monday so I took it to my Toro dealer in Temperance. Before that I had a mechanic friend come over and look at it. He checked the air filter and stated that there was no way this was a fresh filter. My Temperance Toro dealer had to change the air filter and spark plug for a charge of $150.98. I went to the store will the bill on July 14th and spoke with *** Janney. He told me the other Toro dealer had cheated me. He asked me what I wanted. When I began to tell him.....he just walked off. I have filed a complaint with Toro. I think it is bad business for one Toro dealer to call another a cheat. I have also had the two charges disputed on my bank of america charge card.

    Business Response

    Date: 08/24/2023

    The business told BBB, as a good faith effort, they have refunded you $150.98, despite the fact that they serviced your mower and are entitled to get paid for that service.  They consider this matter closed and will not be offering anything further.

Janney's Service Center is BBB Accredited.

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