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Business Profile

New Auto Parts

Auto Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Auto Zone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Zone has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Auto Zone

      601 N Reynolds Rd Toledo, OH 43615-4746

    • Auto Zone

      824 W Laskey Rd Toledo, OH 43612-3210

    • Auto Zone

      2940 W Sylvania Ave Toledo, OH 43613-4224

    • Auto Zone

      1608 Woodville Rd Toledo, OH 43605-3238

    • Auto Zone

      2236 W Alexis Rd Toledo, OH 43613-2172

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Autozone located at *** * ***** ******** **, **********, ** *****. I was working with the manager named ********, and she stated and sold me AC recharge for my 2016 chevy equinox. I was sold a bottle of AC recharge, after using the bottle it did not work. I returned to autozone and ******** (manager) came outside with another can of AC recharge and proceeded to put even more AC recharge in my vehicle. I was then told by ********, that it was not working, and she proceeded to let out all of the vreon out o my AC, stating I had a leak in my ac system. I then took my vehcile to Valvoline and they proceeded to tell me that ******** (manager) let all of the Refergerant R134A out of my vehicle. I called ******** and she indicated to me that she would not be held resonsible for the $153.71 that vaolvoline charged me to replace the Refridgerant that she let out of my vehicle. I would like to be reimbursed for this expense as she already reimbirsed me for the refridgerant can that she had sold me. I would like to be reimbursed for the valvoline charge as she said she had no automotive background and was the manager of the Dollar General. The can of refridgerant was reimbursed.

      Business Response

      Date: 07/29/2024

      The matter has been resolved.

      Customer Answer

      Date: 07/29/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** **********

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