Reviews

Review Details

• Review fromRyan .

  Date: 10/17/2024

  1 star

  Ryan .

  Date: 10/17/2024

  Extremely Frustrating Experience with UToledo's Third-Party Parking Vendor
  I recently joined the University of Toledo and, while the university itself is fantastic, the third-party parking service they contract with is nothing short of a nightmare. When I started, there was a registration issue on their end, and I was explicitly told I could park anywhere—this was during the summer when parking was plentiful. To my surprise, I later discovered they had issued me a ticket, sent to an address I had no connection with, instead of using my work email, which would have been logical and efficient.
  In a second incident, I was onsite and unsure where to park, so I asked a security guard for assistance. After being told it was fine to park in a certain area, I returned to find yet another ticket. I filed multiple appeals, all of which were denied without any meaningful review.
  When I spoke to their manager, Dexter, hoping for some clarity or resolution, I found him to be completely unaware of the situation and unhelpful. Rather than address my concerns, he resorted to empty threats of sending the ticket to collections. While I’m not intimidated by such tactics, I don’t have the time to continue dealing with this frustrating and inefficient system.
  I truly hope the University receives a generous donation to reclaim control of their parking services from this third-party company. The current situation reflects poorly on what is otherwise a stellar institution.

  ParkUToledo

  Date: 10/21/2024

  Hello Ryan,
  In order to purchase a staff parking permit through ParkUToledo, you must be registered in the University’s banner system. If you are not in the university’s system, you will not be able to purchase a staff permit. Daily and monthly permits are available to visitors and hourly parking is also available by using meters or ParkMobile. Once you’re added to the university’s banner system, you will be eligible to purchase a staff permit.
  Following the purchase of a permit, you are emailed a list of parking areas you are permitted to park with your specific permit. 
  For example, those with an “A” parking permit (staff) may park:
  “This permit allows you to park in all of the following parking areas:
  Main Campus:
  Area 1N- East of McMaster Hall
  Area 1S- East of Health and Human Services
  Area 2- East of McMaster Hall across North Towerview Blvd.
  Area 3- East of Savage Arena
  Area 4- South of Savage Arena
  Area 5- West of Savage Arena
  Area 6- West of Paul Hotmer Field/ South of the Health Education Bldg.
  Area 8- West of Carter Field 
  Area 9- South of the Glass Bowl Stadium
  Area 10- North of the Glass Bowl Stadium
  Area 12, 12S, 12W - Surrounding the Law Center
  Area 13- South of HAV
  Area 18- East of the Recreation Center
  Area 19- East of North Engineering
  Area 19S- North of Engineering
  Area 20- East of Douglas Rd, South of Palmer Hall
  Area 20E- East of Nitschke
  Area 25, 25N, 25S- Surrounding Rocket Hall
  Area 26 - West of International House
  Area 27A- West of Ottawa West
  Area 27B, 27D- East of President's Hall/ Ottawa East
  Area 27C- West of Transportation Loop
  Area 28- North of Plant Operations
  Area 33S- South of R1 Building
  Health Science Campus: (Patient Parking Excluded)
  Area 42- East of Medial Hospital, directly north of Transverse Dr.
  Area 43- South of Health Education Building (HSC)
  Area 44, 44B, 44C, 44E- East of Collier Building
  Area 46- South of Dana Cancer Center
  Area 47- South of Kobacker Center
  Area 48 - South side of Ruppert Health Center
  Main Campus Map
  Health Science Campus Map”
  
  ParkUToledo information never suggests that parking is available without designated guidelines. If you purchased a parking permit, you will have received a “Where to Park with your Permit” email following your purchase.
  If you are an employee of The University of Toledo and your vehicle is properly registered with a parking permit, citations will be emailed to your university email address. If your vehicle is not registered, ParkUToledo sends the vehicle information to your state’s DMV/BMV. If the information is sent to the DMV/BMV, the citation will be mailed to the address on file with your state. 
  To avoid future citations, please ensure your vehicle information is up to date in your parking portal and be sure to follow ParkUToledo’s Rules & Regulations.
  If you have any questions regarding where you may or may not park with your parking permit, please refer to the “Where to Park with your Permit” email or contact the ParkUToledo office at [email protected]. Our staff is happy to help you find the most suitable parking area that aligns with your personal parking permit.
  Since your review does not include your last name, we are unable to look into your case directly. However, we'd be happy to assist—please email us at [email protected], and we can address your specific concerns.

• Review fromAsha N

  Date: 06/30/2023

  1 star

  Asha N

  Date: 06/30/2023

  This company is awful. Apparently there are different processes for adding vehicles and the website did not tell me. So now I have to pay a fine and they will not listen to what I'm saying. Just keep saying I did it wrong

  ParkUToledo

  Date: 07/07/2023

  Hey ****, since your vehicle wasn’t associated with a valid parking permit, you were initially issued a “Failure to Register” citation. Once you contacted the ParkUToledo office, your citation was reduced to a “Failure to Update” violation. As our customer service representative mentioned in that initial email and as stated by our office manager during your phone conversation on 6/30/23, please feel free to contact us via phone or email if you have any additional questions or need assistance with your account. Thanks, ParkUToledo

• Review fromRusty S

  Date: 05/02/2023

  1 star

  Rusty S

  Date: 05/02/2023

  Issued a parking ticket while I was paying at a parking meter. Upheld the ticket fee even when I produced the receipt from my payment at the meter.

  ParkUToledo

  Date: 05/05/2023

  Hey ****** 
  We'd love to take a look at your issue.
  Please email either your license plate information or your citation number to [email protected] and we can look into it.
  Thanks,
  ParkUToledo