Complaints

This profile includes complaints for Original Gino's Pizza, The's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Original Gino's Pizza, The has 4 locations, listed below.

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  Original Gino's Pizza, The

  3003 Midwood Ave Toledo, OH 43606-3813

  
• 

  Original Gino's Pizza, The

  1280 W Alexis Rd Toledo, OH 43612-4206

  
• 

  Original Gino's Pizza, The

  449 W Dussel Dr Maumee, OH 43537-4208

  
• 

  Original Gino's Pizza, The

  3981 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 large pizzas on Nov 1 and paid $33.00. Took the pizzas home, and they were very dry, hardly no sauce. I called the business to tell them and spoke to ******. ****** stated to return at least half the pizza and he would replace the pizzas. I drove all the way back there from Genoa on Nov 2. ****** was not in but ***** was in. ***** was rude and would not replace the pizzas. She said she tried to call ****** but he did not pick up the phone. Another employee vouched for the customer. ***** refused to make new pizza or to assist in any way.

  

  Business Response

  Date: 11/10/2023

  The customer called the restaurant and spoke to ******. ****** told him to return with half of the pizzas to be replaced. He returned with one half of one pizza. ******* remade one pizza because that is what he returned with. He demanded that all three be replaced. ******* told him we can only replace one. The customer then called the office and spoke with ***** and demanded all three be replaced. I, *****, told him he would have to return the other two a well. He told me we need to pay him for his gas since he lives far away. I told him several times what our policy is and he threatened to call the BBB. Our policy was told to him numerous times, as well as being printed on the box flap of all pizza boxes. He left with a new pizza for the half pizza he returned.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a pizza I paid for but wasn’t able to pick up. Talk to corporate and was told my money was getting refunded two weeks later still nothing.

  

  Business Response

  Date: 02/07/2023

  I need more information for this complaint. I will need the date the order was placed, the amount, location, if the customer alerted the restaurant that they could not pick up the order and who they talked to.
  
   
  
  Thank you,
  
   
  
  ***** ******
  
  Bookkeeper
  
  Original Gino’s Pizza
  
  (O) 419-475-3890
  
  (F) 419-475-1201