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Business Profile

Property Management

Capri Investment Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My washer started leaking into my wall into my bedroom and floor over a month ago. It took them a month to even start to answer me or fix the issue. The issue is still not fixed and now there is mold and the smell is so bad. They are not answering me and are very unprofessional they had the carpet removed and said they would be back to fix the mold and never came back or answered any text or call or email from me. My bedroom furniture is in my living room and my room has no carpet and they left staples all over that my son now stepped on and they expect me to be able to stay here with two small children with mold and all my things in the living room. They had someone randomly show up to my house without permission or letting me know to take pictures and that had been it. I was told it would take two days. Its been over a month and a week with no carpet and having to have all my things in my living room. This is so unsafe and they do not care. Im not sure who else I can contact

    Business Response

    Date: 05/29/2024

    This issue has been resolved to the tenant's satisfaction.  The leak was fixed and the new carpet and padding has been installed. Many times the fix was delayed due to tenant's unwillingness to cooperate.

Capri Investment Group is NOT a BBB Accredited Business.

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