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Business Profile

Property Management

W&R Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got a *** dog sunday 1-9 and prior to us getting the support animal there had been problems with dog waste in the yard and as soon as they found out we have a dog we get a message in our rent app for a $250 dollar fee for dog waste 1. our dog hasnt even been there long enough to leave that much waste its $25 a pile 2. we clean up after our dog for the three days hes officaly lived with us

    Business Response

    Date: 02/18/2025

    Hi *******, thanks for taking the time to chat extensively with me regarding the issue. I appreciate you help finding a resolution for all parties involved and as discussed the fine has been removed from your account. Should you need any further assistance please let me know - thanks! 

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stole my security deposit been almost 8 weeks ,will not call me or email or text me back . Had a whole bunch of problems,Alex who barely works , said I had a whole. Bunch of credit , been a total disaster with them , they are a new property management company and they have messed up my files, they have said I owe when I didn't ... A real mess not very professional

W&R Property Management is NOT a BBB Accredited Business.

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