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Business Profile

Sports Memorabilia

Gear Up Sportswear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt from their online store on 6/28/2024. The amount was $64.98, and it was deducted from my checking account on 7/1/2024 . I inquired approximately 3 weeks later on the status of the shipping. I received no response. I again inquired approximately three weeks after the first attempt, and I again received no response. I tried to call the owner on 8/16/2024 and left a voice message. I contacted the company through Facebook Messenger on 8/16/2024 and asked if they could help. Someone with the company replied and said they would look into and would contact me back with a resolution. I contacted the company via Messenger again on 8/19/2024 and 8/23/2024 with zero response from the company. I want my money back for an item I paid for and never received.

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date was 7/26/2024 for the amount of $55.22. Ordered a golf shirt. Called a Carolina Heather Solid. The website only has e-mails for contact. Sent e-mail with no replies. Trie Facebook with no replies. ***** ******* is the owner and founder.

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago i placed an order on the gear up sportswear website. I received confirmation of order and they took my money. Since time of placing order there has been no communications on status. When emailing all contacts from their website, theres no response. When sending facebook messages on the company page as well as the owners personal page theres no response.

Gear Up Sportswear is NOT a BBB Accredited Business.

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