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Business Profile

Thrift Shop

Goodwill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Thrift Shop.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a goodwill gift card in Orlando Fl for my daughter in Toledo Oh. It was a plastic physical gift card for her birthday. When she went to use it they would not accept it at the Toledo store. I tried to contact them two weeks ago and we still haven't received any type of response. All we are asking for is for goodwill to honor the gift card at face value in their Toledo stores.

    Business Response

    Date: 11/18/2024

    We can only honor Goodwill gift cards that were purchased within our 14 store network (**************). From the sounds of it the customer bought the gift card from a Florida Goodwill which is why we cannot honor the gift card at our location.

    Thank you,

    *** ******** VP; Donated Goods Retail Goodwill ************************************************ 

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22423051

    I am rejecting this response because: this was not made clear during purchase and the store where purchased was advised that we were purchasing for a family member in ***** 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my last experience I will never be back I purchased some items at this location 6/12 I usually always check my receipt because I’m always double charged at this location this time I checked too late because they were close I was charged twice for a pajama set so I called and they told me come the next day I come back on 6/13 to the same girl who cash me out was rude she started yelling at me saying it was different tags when the set was on the hanger was together then she eventually got the manager he was nice and help me but the cashier never apologized I don’t like the fact I was only offer store credit so I’m stuck with making a purchase when I just wanted my money back at the ***** **** **, ********, OH ***** location

Goodwill is NOT a BBB Accredited Business.

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